Customer Success Manager

SECOND TALENT SG PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SECOND TALENT SG PTE. LTD. in Singapore is seeking a driven Customer Success / Growth Lead to own revenue targets across an account base, covering new business, expansions, and renewals.

You will manage the customer journey end-to-end from onboarding through adoption, retention, and growth. You will convert inbound interest to onboarded paying users, develop compelling customer stories, identify upsell opportunities, and design scalable onboarding programs while collaborating with marketing,

Qualifications

• 3+ years of customer success, account management, or growth roles with revenue ownership.
• Proven track record of driving adoption, retention and expansion in a fast-growing product.
• Strong storytelling and excellent communication to move users forward.
• Comfortable in a fast-paced, ambiguous environment with a genuine interest in tech.

Responsibilities

• Own a revenue target across your account base, covering new business, expansion, and renewals.
• Manage the customer journey end-to-end, onboarding through adoption, retention, and growth.
• Convert community interest and inbound leads into onboarded, active, paying users.
• Develop customer stories, case studies, and references for marketing.
• Identify expansion and upsell opportunities, turning satisfied users into growing accounts.
• Design and run onboarding, enablement, and lifecycle programs that scale across cohorts.
• Represent the voice of the customer to marketing, product, and leadership teams.
• Monitor adoption, churn risk, and account health across the customer base.

Skills

Customer success

Account management

Growth

Storytelling

Communication

Relationship building

Open-source interest

Job description

Our client is a Singapore-based Applied R&D company building next-generation robotics - an open-source humanoid platform and the full software stack that powers it, spanning hardware, autonomy, simulation, and infrastructure. They move fast, ship to real hardware, and are scaling a fast-growing user and partner community.

What You'll Do

• Own a revenue target across your account base, covering new business, expansion, and renewals
• Manage the customer journey end-to-end, from first touch and onboarding through adoption, retention, and growth
• Convert community interest and inbound leads into onboarded, active, paying users
• Develop customer stories, case studies, and references to support marketing efforts
• Identify expansion and upsell opportunities, turning satisfied users into growing accounts
• Design and run onboarding, enablement, and lifecycle programs that scale across customer cohorts
• Represent the voice of the customer to marketing, product, and leadership teams
• Monitor adoption, churn risk, and account health across the customer base

Core Key Skills

• 3+ years of experience in customer success, account management, or growth roles with direct ownership of a revenue number
• Proven track record of driving adoption, retention, and expansion in a fast-growing product environment
• Strong relationship-building and storytelling skills that convert users into advocates
• Excellent communication skills, able to engage customers effectively and move them forward
• Comfortable working in a fast-paced, ambiguous, rapidly evolving environment
• Genuine interest in technology, open-source communities, and hardware/robotics

Nice to Have

• Experience at an open-source, developer-facing, or hardware company
• Background bridging customer success with marketing or growth functions
• Experience building community programs or scaling a self-serve customer motion
• Entrepreneurial background (former founder, open-source contributor, or side-project builder)