Customer Success Executive

Mavic Pte Ltd.; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Mavic Pte Ltd. is seeking a proactive Customer Success professional in Singapore to sign new brands, nurture them, and drive expansion with Mavic.ai. The role emphasizes outbound outreach, creative AI-enabled selling, and owning the customer journey from onboarding to ongoing adoption.

You will collaborate with Product and use AI tools to train customers, ensure usage, and hit ambitious growth targets. A self-starter mindset and strong communication are essential in this fast-moving,

Qualifications

• Excellent communication skills and the ability to talk to strangers.
• Curiosity about people and genuine interest in others.

Responsibilities

• Sign new brands and convert them to paying customers.
• Activate and grow customer usage of Mavic.ai; check in for engagement.
• Email outreach, cold calls, and collaborate with Product for customer training.

Skills

Strong communication

Cold outreach

Curious about people

Creative mindset

Tools

Apollo.io

Job description

Customer Success at Mavic is a commercial role: you sign new brands, you keep them, and you grow with them. When the customer wins, you win.

What you'll do

• Be extremely creative when using AI for hustling and selling
• Be unapologetically shameless in promoting Mavic.ai
• Convert and activate new paying customers, and check in with them to ensure they're using Mavic.ai to their full potential
• Be a self-starter. There are no playbooks and SOPs, you write them
• Be a Mavic.ai ambassador to the customer, and be the customer ambassador internally
• Email outreach with AI tools like Apollo.io, cold calls, handle customer inquiries and work with Product team to conduct customer training

What you need

• Great communication skills and ideally loves talking to strangers. Be ready to always be camera-ready, and jump on calls with customers at any time.
• Curious about people – you are genuinely interested to know more about others
• Passionate about creativity, marketing and AI.
• You have a hobby you would take every opportunity to share – could be music, food, travel, books, movie, pets, plants, something!
• Ambition and discipline.

Nice to have

• Experience with marketing or creative tools
• Worked in marketing, ideally a marketing agency
• You have a track record for beating numbers and goals

Culture

We ship, we don't ship excuses. Every release goes to real businesses trying to grow so mediocre work is simply not good enough. We're unapologetically ambitious, we're recruiting people who want to be at the top of a field that's still being invented, and who see that as a reason to join, not a risk.