Customer Success Associate

SEEMESOL PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

SeeMeSOL PTE. LTD. in Singapore seeks a Customer Success Associate to manage a portfolio of government, education and industry accounts. You will deliver product demonstrations, onboard clients, and drive platform adoption through digital campaigns and events.

Join a lean team where ownership is real; you’ll analyze engagement data, identify upsell opportunities, and coordinate cross-functional work with product and delivery teams to strengthen client success.

Qualifications

• : Customer success in ICT/SaaS is preferred
• - Manage and grow a portfolio of government, association and higher-education client accounts
• - Deliver product demonstrations, onboarding sessions, and track engagement and adoption metrics

Responsibilities

• Manage day-to-day client relationships across government, education, and industry sectors
• Track and manage client pipeline and renewal cycle using CRM tools
• Deliver live product demonstrations and platform walkthroughs to clients
• Identify upsell and renewal opportunities with the commercial team
• Monitor client engagement and campaign performance to generate insights
• Coordinate digital events and campaigns to drive platform usage
• Assist in translating client needs into product and delivery requirements
• Maintain strong relationships through digital touchpoints and follow-ups
• Prepare regular performance reports on account health and pipeline status
• Support lead generation and qualification through digital channels

Skills

Lead generation

Needs analysis

Pipeline management

SaaS revenue models

Renewal cycles

Relationship management

Digital platform proficiency

Data analytics

Digital marketing & engagement

AI-enabled tools curiosity

Tools

Zoho CRM

Projects

Job description

About SeeMeSOL in Singapore

SeeMeSOL is a Singapore-based ICT company that designs, builds and deploys a suite of proprietary SaaS solutions, hosted on AWS, for government agencies, industry associations, higher education institutions, and graduate talent employment programmes. Our go-to-market model relies on strong client relationships, digital engagement, and account-led growth rather than high-volume transactional sales. As we grow our Singapore team, we are looking for someone who wants to build a career in client-facing sales and marketing within the ICT sector, developing genuine skills in digital platform sales, CRM, client engagement, and data-driven account management.

Life as an SME

SeeMeSOL operates as an SME, which shapes how we work day to day. We're a lean, close-knit team, so you'll see the direct impact of your work, wear a few different hats, and work closely with leadership rather than navigating layers of hierarchy. Decisions get made quickly, ownership is real and comes early, and everyone pitches in where needed.

The Role

As a Customer Success Associate, you will manage and grow a portfolio of government, association and higher-education client accounts, combining relationship management with hands-on use of digital tools and platforms. This is a client-facing role at the intersection of sales, marketing and service delivery: you will be trained to manage client pipelines, deliver product demonstrations, track engagement and adoption metrics, identify upsell and renewal opportunities, and coordinate digital campaigns and events to drive platform usage and client retention.

Key Responsibilities

• Manage day-to-day client relationships for a portfolio of accounts across government, education and industry sectors, serving as the primary point of contact.
• Track and manage the client pipeline and renewal cycle using CRM tools (Zoho CRM), maintaining accurate records of account activity, engagement status, and commercial opportunities.
• Deliver live product demonstrations, platform walkthroughs, and onboarding sessions to prospective and existing clients, presenting the company's value proposition with confidence.
• Identify opportunities for account growth, upselling, and renewal in partnership with the commercial team, using platform data to build the case.
• Track and analyse client engagement, platform adoption metrics, and campaign performance, generating insights and recommendations for management.
• Coordinate and support digital and hybrid client engagement activities including virtual career fairs, webinars, and employer events run through the platform.
• Manage in-platform advertising and promotional campaigns, including banner placements and targeted employer content, using the platform's built-in CRM and campaign tools to drive engagement and conversion.
• Translate client needs and feedback into actionable requirements for the product and delivery teams, ensuring solutions remain aligned to client expectations.
• Maintain strong relationships with new and existing clients through digital touchpoints, coordinating follow-ups, renewals, and engagement milestones.
• Prepare regular performance reports on account health, engagement metrics, and pipeline status for internal review.
• Support lead generation and qualification activities through digital channels and client referrals, contributing to business development efforts.

Skills and Competencies to Be Developed

• Business and sales skills: lead generation, client needs analysis, pipeline management, understanding of SaaS revenue models and renewal cycles.
• Client relationship management: building and maintaining client relationships through digital touchpoints, managing follow-ups, renewals, and upselling opportunities.
• Digital platform proficiency: working competence across SeeMeSOL's own SaaS product suite and internal tools (Zoho CRM, Projects), extending to new modules as the platform evolves.
• Data and analytical skills: tracking and interpreting client engagement, platform adoption, and campaign performance data to generate insights for business planning and forecasting.
• Digital marketing and engagement: supporting virtual events, digital campaigns, and content-driven client engagement activities through the platform, including managing in-platform advertising (banners, targeted content) and understanding online promotion concepts.
• AI-enabled tools &curiosity: working with SeeMeSOL's own AI-powered features (SamurAI) as part of client demonstrations, onboarding, and engagement, building familiarity with how AI-driven automation, matching, and analytics support the sales and client success process - alongside a broader curiosity for exploring how AI can be. adopted thoughtfully and ethically to improve efficiency, beyond just our own product.
• Live demonstration an