Customer Success Analyst

TradingHub; Singapore; On-site; SGD 40,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

Hybrid policy

Office lunches

Medical insurance

Dental cover

Parental leave

Paid leave

Pension plan

Study leave

Salary sacrifice

Life insurance

Job summary

TradingHub, a fintech company in Singapore, seeks a Customer Success Analyst to join the Customer Operations team. You will manage customer support queries, onboard customers onto our market-leading products, and analyze trade data to ensure system requirements are met.

This role suits a recent graduate or analyst with early industry experience and includes in-depth training on analytics behind our products.

Qualifications

• Recent STEM degree graduate (e.g., Computer Science, Software Engineering, Mathematics).
• Proficiency in programming/scripting languages such as SQL, Python, C#.
• Strong problem-solving with a results-focused approach.

Responsibilities

• Develop a deep understanding of our products and how customers use them.
• Analyze trade data to ensure system requirements and success metrics are met.
• Collaborate with product and engineering teams to diagnose and resolve support issues.
• Assist with onboarding and training of customers to maximize value.

Skills

SQL

Python

C#

Analytical thinking

Communication

Interpersonal skills

Attention to detail

Education

STEM degree (CS/SE/Math)

Job description

Compensation: Competitive (Financial Services)

About TradingHub

Founded in 2010, TradingHub delivers uniquely intelligent trade surveillance software to world leading financial institutions. Developed by market professionals, our solutions use sophisticated modelling techniques to detect single and cross-product market manipulation.

With a team of over 150 experts worldwide, TradingHub combines global reach with deep markets expertise to help our customers mitigate financial, regulatory, and reputational risk.

The Role

We are seeking a Customer Success Analyst to join our Customer Operations team in Singapore. They are responsible for managing customer support queries, onboarding customers onto our suite of market-leading products and analysing trade data to ensure system requirements are met.

The role will see you working closely with both internal and external stakeholders and is an exciting opportunity for a recent graduate or analyst with initial industry experience to join a fast-growing fintech. In-depth training will be provided to understand the analytics behind our products.

Responsibilities:

• Develop a deep understanding of our products and our customer usage of these
• Use your analytical abilities to solve customer problems and help ensure their success
• Collaborate with our product and engineering teams to diagnose and resolve support issues
• Build knowledge of financial markets and engineering to better understand our product applications

Take ownership and ensure best practice processes are created/championed

Requirements

Main Skills/Competencies:

• Recent STEM degree graduate e.g. Computer Science, Software Engineering, Mathematics
• Skilled in a programming/scripting language such as SQL, Python, C#
• Keen problem solver with a results-focussed approach
• Looking for a first step into the analytics field or initial experience in a customer-facing support role
• Ability to work under pressure and exercise clear judgement
• Curious mindset and proactive approach to learning
• Excellent interpersonal and communication skills
• Great attention to detail

Benefits

Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of technology and global markets, we're able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success.

Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These values provide the foundation for a sustainable workplace culture that empowers you to grow, contribute, and become your best self.

Employee Benefits:

• Annual discretionary performance bonus (permanent employees only)
• Hybrid working policy
• Office lunches twice a week
• Private medical insurance + dental cover
• Extended parental leave (up to 6 months of fully paid maternity leave)
• 25 days annual leave + bank holidays
• Enhanced company pension plan
• 5 days study leave towards professional qualifications
• Salary sacrifice schemes
• Death in service coverage

Don't tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch!

TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications.

We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.