Customer Solutions Specialist | Government Project | Cashew

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 28,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Performance incentives

World-class workspaces

Learning & development plans

Public transport accessible location

Job summary

TDCX (SG) PTE. LTD. is seeking a customer service professional to join our Cashew location. You will handle inquiries via phone or email, resolve issues promptly, and contribute to high customer satisfaction through professional communication and adherence to procedures.

The role includes training, a supportive learning environment, and opportunities for growth within a global BPO leader. Excellent English and local language skills are valued.

Qualifications

• Diploma in any field is required.
• Strong time management skills and motivation to exceed expectations.
• Excellent verbal and written English communication.

Responsibilities

• Attend to phone-in enquiries and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedback on tools and procedures to enhance workflow and customer experience.
• Deliver the best services to customers to ensure highest satisfaction with proper procedures.
• Handle and manage escalation issues professionally.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties as assigned to support quality management.

Skills

MS Office

Time management

Verbal communication

Written communication

Education

Diploma (any field)

Tools

MS Office

Telephone systems

Job description

Job Details:

• Working Hours: 8:00 AM to 5:30 PM (Monday to Friday)
• Working Location: Cashew (Walking distance from Cashew MRT)
• Training provided

Enable your future

At TDCX, we believe that every careermove should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future —starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that maybe assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills.
• Possesses good telephone manners with clear speaking voice.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.