Customer Service Supervisor Required in Singapore

Singapore Jobs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is seeking a Customer Service Supervisor to oversee frontline staff and ensure high service standards. The role is based at Changi Airport and involves managing operations across terminals. Ideal candidates should have supervisory experience, strong interpersonal skills, and be service-oriented. The contract is for 1 year with a gross salary of up to $3000, along with a completion bonus.

Qualifications

• Prior experience in supervisory positions preferred.
• Experience as a Concierge / Receptionist / Admin Assistant is advantageous.
• Strong interpersonal skills and service orientation.

Responsibilities

• Supervise and manage frontline staff, including scheduling and performance.
• Handle escalations and ensure high service standards.
• Manage operations across counters at different terminals.

Skills

Supervisory experience

Interpersonal skills

Service-oriented

Bilingual

Tools

Booking applications

POS terminals

Job description

Overview

Customer Service Supervisor required in Singapore. Our client focuses on delivering world-class passenger experiences and strengthening the airport's position as a leading global air hub. Location: East | Changi Airport. Contract: 1-year renewable with completion bonus. Gross up to $3000.

Executive summary: Supervise frontline staff, manage operations across counters at different terminals, and ensure high service standards to support 24/7 demand.

Responsibilities

• Supervise and manage frontline staff, including scheduling, performance, and service standards.
• Handle escalations and service recovery.
• Ensure smooth operations across counters at different terminals.
• Manage driver queues and assign bookings efficiently.
• Support remote passenger enquiries and bookings via video concierge.
• Ensure smooth traffic flow and sufficient vehicles to meet demand 24/7.
• Oversee holding areas and enforce driver compliance.
• Register and maintain records of GTC drivers accurately.

Requirements

• Prior experience in supervisory positions preferred.
• Prior experience as a Concierge / Receptionist / Admin Assistant would be an advantage.
• Strong interpersonal skills, preferably bilingual.
• Service-oriented, able to effectively serve passengers and answer enquiries professionally.
• Proficiency in operating relevant systems, including booking applications.
• Ability to handle monetary transactions accurately, including use of POS terminals and issuing receipts where required.

To Apply

Click apply and send your resume to [e-mail]. Kindly note that only shortlisted applicants will be contacted.

Other Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Advertising Services

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