Customer Service Specialist (Beauty & Aesthetics Industry)

Spacio TCM Wellness Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wellness company in Singapore is seeking a customer support specialist to manage inquiries via phone and social media. Candidates should have experience in the beauty or wellness industry, strong communication skills, and be adept at using CRM systems. This position entails maintaining customer relationships and ensuring a high level of service.

Qualifications

• Experience in Beauty, Wellness or Aesthetic industry is a MUST.
• Proven customer support experience.
• Strong communication and presentation skills.

Responsibilities

• Manage incoming calls, messages, and inquiries.
• Assist with appointment scheduling and changes.
• Maintain patient confidentiality and data protection.

Skills

Customer Support

Communication

Active Listening

Phone Handling

Tools

CRM Systems

Job description

Key Responsibilities:

• Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.

• Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.

• Assist customers in scheduling appointments, making changes to appointments, and providing reminders.

• Collaborate with the operation team to ensure customer queries are addressed.

• Maintain patient confidentiality and adhere to data protection regulations.

• Keep records of customer interactions, process customer accounts, and file documents.

• Calling of leads to book appointment and ensure appointment is turned up.

Job Specification:

• 5 working days + 1 alt Sat; 10AM -7PM

• Experience in Beauty, Wellness or Aesthetic industry is a MUST

• Proven customer support experience or experience in beauty services industry.

• Strong messaging and phone handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent communication and presentation skills.