Customer Service & Sales Executive

WATCH REPAIR SERVICE CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A watch repair service center in Singapore is seeking a Customer Service Representative to assist walk-in clients with watch servicing and repairs. You will explain procedures, handle payments, and maintain customer satisfaction. Ideal candidates should have at least 1 year of relevant experience and a passion for luxury watches. Retail hours including weekends apply.

Qualifications

• Minimum GCE 'O' Level or Diploma in Business, Retail, or related field.
• At least 1 year of experience in retail, reception, or customer service.
• Interest or basic knowledge in luxury watches is a strong advantage.

Responsibilities

• Serve as the first point of contact for walk-in customers.
• Explain service procedures and timelines to customers.
• Handle payment and manage daily sales records.

Skills

Customer service

Communication skills

Sales mindset

Interpersonal skills

Education

Minimum GCE 'O' Level / Diploma in Business

Tools

POS system

Job description

Job Description / 职责描述：

• Serve as the first point of contact for walk-in customers requiring watch servicing and repair
  作为客户进店的第一接待人，提供钟表维修与服务咨询
• Explain service procedures, timelines, and basic technical information to customers
  向客户讲解维修流程、预计时间及基础技术说明
• Recommend and promote additional services such as polishing, overhaul, and battery replacement
  推介额外服务，如抛光、全面保养、电池更换等
• Record customer details, prepare service forms, and issue quotation or receipt
  填写服务单据，登记客户资料，出具报价或收据
• Coordinate with watchmakers/technicians and update customers on service status
  与维修技师协调工作，向客户通报维修进度
• Handle payment, issue invoices, and manage daily sales records
  处理收银与开票，整理每日销售记录
• Maintain after-sales communication and customer satisfaction
  跟进售后回访，维系客户关系与满意度
• Assist in retail sales of watch accessories (straps, boxes, winders, etc.)
  协助销售表带、表盒、上链器等相关配件商品
• Ensure a professional and welcoming reception area
  确保接待区整洁、专业，营造良好客户体验

Job Requirements / 职位要求：

• Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
  至少 GCE 'O' 水准或大专学历，商业、零售或相关专业优先
• At least 1 year of experience in retail, reception, or customer service
  至少 1 年零售、前台或客户服务相关经验
• Interest or basic knowledge in luxury watches is a strong advantage
  对奢华手表有兴趣或基本了解者优先
• Strong communication and interpersonal skills (English and/or Mandarin)
  具良好的沟通能力（会英文,华语）
• Customer-focused with a sales mindset and service excellence
  客户导向思维，具销售意识和服务精神
• Able to handle POS system and basic computer operations
  熟悉 POS 收银系统及基本电脑操作
• Well-groomed, punctual, and responsible
  仪容整洁、守时、责任心强
• Able to work retail hours and weekends (with off days)
  能接受零售轮班及周末值班（安排轮休）