Customer Service / Reporting Executive

TEAM AUTOPRO PTE. LTD.; Singapore; On-site; SGD 23,000 - 39,000; Full time

Benefits offered by this job

Career growth opportunities

5.5-Day Work Week

Job summary

Team AutoPro Pte. Ltd. is hiring a Full-Time Customer Service / Reporting Executive in Singapore. Training will be provided; no prior experience required. The role focuses on accident reporting, client communications, and coordinating with insurance processes.

Responsibilities include managing schedules, maintaining records, and providing timely follow-up to ensure excellent customer service. The position emphasizes accuracy, multitasking, and proficiency in MS Office.

Qualifications

• Excellent written and spoken English
• Mandarin fluency is a bonus for Mandarin-speaking clients
• Good PC/computer knowledge is essential
• Proficient with Microsoft Office and email/online systems
• Detail-oriented with accurate data entry
• Able to type and enter information accurately
• Responsible, organized and dependable
• Capable of working independently after training
• Positive attitude and willingness to learn
• Able to multitask in a fast-paced environment

Responsibilities

• Assist clients with accident reporting, inquiries, scheduling and post-accident support
• Coordinate repair updates and schedules with clients
• Liaise with insurance companies to arrange survey schedules and claims
• Collaborate with internal teams to address customer needs promptly
• Maintain accurate customer records and follow up regularly
• File accident reports and prepare notices for insurance claims
• Manage email and update client databases for accuracy
• Perform administrative duties to support daily operations
• Demonstrate attention to detail and a customer-first approach
• Multitask to meet operational demands using MS Office

Skills

English proficiency

Mandarin (bonus)

PC knowledge

MS Office

Detail-oriented

Typing accuracy

Organized and dependable

Independent after training

Positive attitude

Multitasking

Tools

MS Office

Job description

Job Description & Requirements

WE’RE HIRING: CUSTOMER SERVICE / REPORTING EXECUTIVE

Join Team AutoPro

Looking for a stable job with good career prospect & advancement?

Team AutoPro is looking for 1x Full-Time Customer Service / Reporting Executive to join our team.
No experience? No problem. Full training will be provided.
What matters most is that you are responsible, willing to learn, comfortable with computers, and able to communicate well.

Responsibilities

• Assist clients with accident reporting, inquiries, appointment scheduling, and post-accident support to ensure smooth service delivery
• Coordinate repair work updates and schedules with clients to maintain clear communication and satisfaction
• Liaise with insurance companies to arrange survey schedules and facilitate claims processing
• Collaborate with internal teams to address customer needs promptly and efficiently
• Maintain accurate customer records and conduct timely follow-ups to enhance customer experience
• File accident reports promptly and prepare necessary notices for insurance companies to support claims
• Manage email correspondence and update the client database to ensure information accuracy
• Perform assigned administrative duties to support daily operations and customer service functions
• Apply strong attention to detail and a customer-first attitude in all interactions and tasks
• Multitask effectively in a dynamic, fast-paced environment to meet operational demands
• Use MS Office proficiently to complete administrative and communication tasks

Required competencies

• Good written and spoken English
• Fluency in Mandarin to assist Mandarin-speaking clients is a bonus
• Good PC/computer knowledge is very important
• Comfortable with Microsoft Office, email and online systems
• Careful and detail-oriented
• Able to type and enter information accurately
• Responsible, organised and dependable
• Able to work independently after training
• Positive attitude and willing to learn
• Comfortable working in a fast-paced environment
• Ability to handle several tasks and priorities at the same time

Other Information

• Salary up to $3,500, based on attitude, experience, and qualifications
• 5.5-Day Work week (Early knock-off on Saturdays). Possibility of 5-Day or alternate Saturday off per month upon confirmation
• Career growth opportunities prioritizing attitude and professional development
• Learn more about us: www.teamauto.sg