Customer Service Officer (EAST / Logistic/ $2800)

Singapore Jobs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Officer to address escalated client inquiries in East Singapore. The role requires a friendly personality and prior customer service experience is a plus. This is a full-time position with a contract of 3 months and the potential for renewal. The salary is up to $2,800, with a shift work requirement that includes weekends. Immediate application is encouraged.

Qualifications

• Minimum Diploma / GCE A Level in any discipline.
• Previous customer service experience is advantageous.
• Ability to commit to shift hours and work weekends.

Responsibilities

• Assist to investigate and resolve escalated inquiries or complaints.
• Coordinate with operations, logistics, and warehouse.
• Being the point of contact for escalated cases.

Skills

Customer service experience

Communication skills

Problem-solving skills

Education

Diploma / GCE A Level

Job description

Overview

Position: Customer Service Officer (EAST / Logistics) with salary up to $2,800. 5 days work week; weekends required (weekends WFH, 3 weekdays with flexibility). 3 months contract afterward with 1 year renewal. Shift hours: 9am-6pm or 12pm-9pm. No OT required.

Responsibilities

• Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending documentation required.
• Coordinate with operations, logistics, and warehouse to identify and rectify the cause of issues.
• Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
• Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
• Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
• Work closely with relevant departments to ensure smooth, consistent service delivery.
• Provide feedback and insights to improve overall customer care processes.

Qualifications

• Minimum Diploma / GCE A Level in any discipline.
• Previous customer service experience is advantageous.
• Ability to commit to above shift hours and work weekends (WFH allowed).
• Outgoing and friendly personality.

Employment details

• Employment type: Full-time
• Seniority level: Entry level
• Job function: Other
• Industry: Advertising Services
• Salary: Up to $2,800
• Contract: 3 months with potential for 1 year renewal
• Location: East, Singapore
• Work schedule: 5 days per week; weekends required (weekends WFH, 3 weekdays with flexibility); shift options 9am-6pm or 12pm-9pm; no OT required

How to apply: Prepare your updated resume and send to the following email or apply here: [e-mail]. Only shortlisted candidates will be contacted.