Customer Service Officer

Avantor; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Avantor in Singapore is seeking a Customer Service professional to handle day-to-day inquiries, manage orders, returns, and shipping issues, and coordinate resolutions across logistics and sales teams. You will communicate with customers to explain policies and product features, while maintaining precise records for follow-up actions.

The role requires 1–2 years in customer service (international trade/logistics a plus) and familiarity with SAP and MS Office.

Qualifications

• Diploma or bachelor’s degree with 1–2 years of customer service experience preferred.
• International trade or logistics background is a plus.
• Knowledge of SAP and Microsoft Office applications is advantageous.
• Fluent communication with internal teams and customers is expected.

Responsibilities

• Executes day-to-day customer service tasks following procedures to address inquiries and issues.
• Manages customer expectations and coordinates resolutions across departments; maintains records for follow-up actions.
• Responds to inquiries about order modifications, returns, or shipping issues; adapts solutions based on current circumstances.
• Communicates with internal teams (logistics, sales) to gather information and resolve concerns promptly.
• Explains product features, order statuses, or returns policies to customers for clarity.
• Takes ownership of customer issues and resolutions; ensures high satisfaction levels.

Skills

Good interpersonal and communication

Team player

Customer service

Analytical skills

Chinese communication

Education

Diploma / bachelor’s degree; 1–2 years customer service experience; international trade / logistics major preferred

Tools

SAP

Microsoft Office

Job description

The Opportunity:

• Executes day-to-day customer service tasks by following a varied set of procedures to address customer inquiries and issues.


• Key responsibilities include managing customer expectations, coordinating resolutions across departments, and maintaining accurate records of customer interactions for follow-up actions.


• Responds to customer inquiries about order modifications, returns, or shipping issues, adapting solutions based on current circumstances and available options.


• Communicates regularly with internal teams (e.g., logistics, sales) to gather necessary information and resolve customer concerns promptly.


• Provides explanations to customers on product features, order statuses, or returns policies, ensuring clarity and understanding of the solution.


• Problems and concerns often involve dynamic and evolving situations, requiring the application of past experiences and judgment to find appropriate solutions.


• Monitor Daily operation of CS team and solve trouble


• Train and support junior CSR to work in a productive/ lean/ efficient way


• Support to set up SOP to meet the spirit of SPEED and ACCURACY


• Check the material validity and price effectiveness in SAP


• Generate quotes upon Accounts Managers’ or customers’ requests in SAP


• Enter valid orders to initiate product shipment


• Working with supply chain to make sure goods arrival to meet customer’s required delivery date


• Contact with customer to make sure the valid certificates for chemical goods or DGs


• Manage orders to ensure complete and on time delivery


• Create on time invoices upon delivery or completion of installation


• Manage returned and defective products to logistic centers and provide credits to customers


• Contribute to continuous quality improvements to ensure business compliance


• Take ownership of customers’ issues and resolutions


• Ensures highest level of customer satisfaction (internal and external)

Education: Diploma / bachelor's degree, with 1-2 years of customer service relevant experience will be a plus International trade / logistics major or related experiences will be a plus

Qualifications

• Good interpersonal and communication skills


• Ability to work successfully in a team environment


• Good customer service, analytical and problem-solving skills


• Knowledge of SAP and Microsoft Office applications


• Self‑motivated and demonstrates initiative and result oriented


• Must possess the ability to communicate effectively with Chinese counterparts

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life‑changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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Avantor, a Fortune 500 company, is a leading global provider of mission‑critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.