Commercial Operations Specialist

No deviation Pte Ltd; Singapore; On-site; SGD 39,000 - 61,000; Full time

Benefits offered by this job

Generous Leave Policy

Health & Wellness Coverage

Professional Development Opportunities

Inclusive Culture

Shape the Future

Job summary

No Deviation Pte Ltd in Singapore is seeking a Commercial Operations Specialist to support day-to-day customer service and order management. You will help process orders from receipt to delivery and coordinate with sales, logistics, and finance to ensure accurate, timely fulfillment.

The ideal candidate holds a Diploma or Bachelor's in Business or Logistics, has at least 1 year in customer service or order processing, and is proficient with MS Office.

Qualifications

• Diploma or Bachelors degree in Business, Logistics, Supply Chain, or related fields.
• At least 1 year of customer service, order processing, or administrative experience.
• No SAP experience required; training will be provided.
• Basic understanding or interest in logistics, supply chain, or order management processes.
• Proficient in MS Office (Excel, Outlook, Word).
• Good communication and interpersonal skills; able to liaise effectively with internal and external stakeholders.
• Detail-oriented with strong organizational and follow-up skills.
• Able to manage multiple tasks and work within timelines.
• Positive attitude, willingness to learn, and customer-focused mindset.

Responsibilities

• Handle customer service inquiries related to orders, deliveries, and basic account matters in a professional and timely manner.
• Process customer orders accurately in internal systems and ensure completeness of required documentation.
• Support end-to-end order-to-cash (O2C) activities, including order entry, order tracking, and delivery follow-up.
• Liaise with logistics, warehouse, and shipment partners to coordinate deliveries and resolve shipment-related issues.
• Monitor order status and proactively follow up on delays, discrepancies, or customer requests.
• Assist in handling order amendments, returns, replacements, and basic billing-related queries.
• Maintain accurate records of customer interactions, orders, and shipment details.
• Work closely with internal stakeholders such as sales, supply chain, and finance to ensure smooth order fulfillment.
• Adhere to internal procedures, service standards, and compliance requirements.
• Perform general administrative and ad-hoc support duties as assigned.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer-focused

Education

Diploma or Bachelor's in Business/Logistics

Tools

MS Office

Job description

About No Deviation
At No deviation, we are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification Validation (CQV), and Quality, Compliance, and Regulatory services, we are looking for individuals who are excited to contribute to impactful projects and drive innovation.

About No Deviation
At No deviation, we are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification Validation (CQV), and Quality, Compliance, and Regulatory services, we are looking for individuals who are excited to contribute to impactful projects and drive innovation. We believe that great things happen when Empathy, Integrity, and Transparency guide our actions. That\'s why we foster a culture of collaboration, inclusion, and continuous development – empowering our team members to grow personally and professionally.

Position Overview
The Commercial Operations Specialist supports day-to-day customer service and order management activities, ensuring timely and accurate processing of customer orders from order receipt through delivery. This role involves close coordination with internal teams and logistics partners to support order-to-cash operations and shipment execution. The position is well-suited for individuals looking to gain hands-on exposure to customer service and logistics operations in a structured corporate environment.

Key Responsibilities

• Handle customer service inquiries related to orders, deliveries, and basic account matters in a professional and timely manner
• Process customer orders accurately in internal systems and ensure completeness of required documentation
• Support end-to-end order-to-cash (O2C) activities, including order entry, order tracking, and delivery follow-up
• Liaise with logistics, warehouse, and shipment partners to coordinate deliveries and resolve shipment-related issues
• Monitor order status and proactively follow up on delays, discrepancies, or customer requests
• Assist in handling order amendments, returns, replacements, and basic billingrelated queries
• Maintain accurate records of customer interactions, orders, and shipment details
• Work closely with internal stakeholders such as sales, supply chain, and finance to ensure smooth order fulfillment
• Adhere to internal procedures, service standards, and compliance requirements
• Perform general administrative and ad-hoc support duties as assigned

Required Qualifications

• Diploma or Bachelors degree in Business, Logistics, Supply Chain, or related fields
• At least 1 year of customer service, order processing, or administrative experience
• No SAP experience required; training will be provided
• Basic understanding or interest in logistics, supply chain, or order management processes
• Proficient in MS Office (Excel, Outlook, Word)
• Good communication and interpersonal skills; able to liaise effectively with internal and external stakeholders
• Detail-oriented with strong organizational and follow-up skills
• Able to manage multiple tasks and work within timelines
• Positive attitude, willingness to learn, and customer-focused mindset

Why join us?

• Generous Leave Policy.
• Comprehensive Health & Wellness Coverage: Receive robust medical and dental coverage to support your health needs.
• Professional Development Opportunities: Access continuous learning programs and resources for career growth within the company.
• Inclusive Culture: Work in an environment where innovation, collaboration, and diverse perspectives are encouraged and celebrated.
• Shape the Future: Make a real difference in the pharmaceutical industry while advancing your career.