Customer Service Executive (North) [6 days]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A recruitment agency is looking for a customer service representative in Singapore. In this role, you will assist customers with order management and respond to inquiries regarding products, promotions, and payments. The successful candidate will demonstrate effective communication skills, maintain a friendly attitude, and be proactive in managing order statuses and liaising with delivery personnel. This position requires staying updated on product availability and working collaboratively with logistics teams.

Responsibilities

• Assist customers with placing and modifying store orders.
• Respond to customer inquiries about products and promotions.
• Cross-sell and upsell products when appropriate.
• Provide updates on order status and manage returns.
• Collaborate with logistics for accurate order processing.
• Communicate with delivery personnel for timely deliveries.
• Maintain a positive attitude when interacting with customers.
• Stay informed on product availability and store policies.
• Generate invoices and inform about payment statuses.
• Liaise with Accounts Receivables for timely follow-ups.

Job description

• Assist customers with placing and modifying store or grocery orders via phone, email, or WhatsApp.
• Respond quickly to customer inquiries and feedback regarding product availability, pricing, and promotions.
• Demonstrate the ability to effectively cross-sell and upsell products when appropriate.
• Provide accurate updates on order status, delivery timelines, and manage returns due to cancellations, incorrect orders, or duplicate orders placed on the same day.
• Collaborate with logistics and inventory teams to ensure accurate order processing and proper assignment to delivery routes.
• Communicate efficiently with delivery personnel to facilitate a smooth handover for timely deliveries.
• Maintain a positive, friendly attitude when interacting with customers.
• Stay up-to-date on product availability, stock levels, promotions, and store policies.
• Generate invoices for orders and purchase orders, informing customers about payment statuses and policies for tracking and record-keeping, ensuring payments are made as per the chosen payment method or credit terms.
• For Cash on Delivery (COD) or Credit Term payments, liaise with the Accounts Receivables (AR) department to ensure timely follow-ups and monitoring by the designated key accounts personnel.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers

Wecruit Pte Ltd

EA License No: 20C0270