Customer Service Executive - Bilingual (English + Indian Languages)

Houston Skilled Consultancy; Singapore; On-site; Full time

Benefits offered by this job

Visa sponsorship (S Pass)

Competitive salary

Medical and health insurance

Paid annual leave

Ongoing training opportunities

Supportive workplace environment

Job summary

A dynamic client support firm in Singapore seeks a motivated Customer Service Executive. Candidates should possess strong communication skills in English and an Indian language. Responsibilities include managing customer interactions and ensuring quality service. The position offers competitive salary, benefits, and visa sponsorship for international candidates.

Qualifications

• Excellent verbal and written communication skills in English and at least one Indian language.
• Strong problem-solving and interpersonal skills.
• Ability to remain calm under pressure.

Responsibilities

• Handle inbound and outbound customer inquiries via multiple channels.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and follow up on unresolved issues.

Skills

Strong communication skills

Problem-solving skills

Multitasking abilities

Customer-oriented attitude

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

CRM systems

Job description

Job Summary

Houston Skilled Consultancy is seeking a motivated and articulate Customer Service Executive to join our dynamic client support team in Singapore. This role offers an exciting opportunity for candidates who possess strong communication skills in English and Indian regional languages (such as Hindi, Tamil, Telugu, or Malayalam). The position involves managing customer interactions across various channels, ensuring top-quality service delivery, and supporting our clients in a professional and timely manner. Visa sponsorship (S Pass) is available for qualified international candidates.

Key Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat with courtesy and professionalism.

• Provide accurate information about company products, services, and policies.

• Resolve customer complaints efficiently, escalating issues when necessary.

• Maintain detailed records of customer interactions using CRM software.

• Follow up on unresolved customer issues to ensure full satisfaction.

• Work closely with other departments (Sales, Logistics, Operations) to ensure customer expectations are met.

• Meet and exceed performance metrics such as response time, customer satisfaction, and service quality.

• Participate in training sessions and team meetings to improve service processes and product knowledge.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Communication, or a related field.

• Excellent verbal and written communication skills in English and at least one Indian language.

• Proficient in using Microsoft Office and CRM systems.

• Strong problem-solving, multitasking, and interpersonal skills.

• Customer-oriented attitude with a positive and empathetic approach.

• Ability to remain calm and composed under pressure.

Experience

• Minimum 1–3 years of experience in customer service, call center, or client relations roles.

• Fresh graduates with excellent communication skills may also be considered.

Working Hours

• Full-time: 5–6 days per week.

• Rotational shifts may apply depending on business needs.

• Standard working hours: 9:00 AM – 6:00 PM (Singapore Time).

Knowledge, Skills, and Abilities

• Strong knowledge of customer relationship management principles.

• Familiarity with service performance metrics and reporting tools.

• Cultural sensitivity when dealing with international clients.

• Excellent listening skills and attention to detail.

• Ability to work independently and as part of a collaborative team.

Benefits

• Visa Sponsorship (S Pass) for eligible international candidates.

• Competitive salary and performance-based incentives.

• Medical and health insurance coverage.

• Paid annual leave and public holidays.

• Ongoing training and professional development opportunities.

• Supportive and multicultural workplace environment.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe that exceptional customer service drives success. By joining our team, you will be part of a respected global organization that values diversity, continuous learning, and employee growth. You will gain international exposure, work with professionals from various industries, and build a rewarding career in one of Asias most dynamic business hubs—Singapore.

How to Apply

Interested candidates are invited to submit their updated resume and a cover letter outlining their relevant experience and language proficiency to us.
Shortlisted applicants will be contacted for an interview and further screening.