Customer Service Executive

ESCO PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading customer service firm in Singapore seeks a Customer Support Executive to manage inquiries and provide professional support. Candidates should possess strong communication skills, proven customer support experience, and the ability to multi-task effectively. A friendly work environment and career growth opportunities are promised.

Responsibilities

• Managing incoming calls and customer service inquiries.
• Responding promptly to email inquiries.
• Resolving service problems by clarifying complaints.
• Updating Service Work Orders in Microsoft NAV system.
• Coordinating with vendors and partners on RMA.
• Scheduling for maintenance and resource planning.
• Keeping records of customer interactions.
• Managing DLPs.
• Ensuring customer satisfaction.
• Going the extra mile to engage customers.

Skills

Active listening

Goal-oriented

English proficiency

Customer support experience

Interpersonal skills

Time management

Problem solving

Education

Diploma/Advanced/Higher/Graduate Diploma

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

Overview

Customer Support Executive

Are you patient and attentive? Do you possess clear communication skills and skilled in the art of persuasion? Are you a master in the usage of positive language and an ace in time management skills? Do you stay cool under pressure and heat? Do you handle surprises well?

If so, come join our team! We believe in delivering excellence and if you share the same motto, we’ll be a great fit together. We promise you a friendly work environment and the opportunity to grow your career.

Responsibilities

• Managing incoming calls and customer service inquiries
• Responding promptly to emails inquiries and following up with our team or partners
• Resolve service problems by clarifying the customer’s complaint and determining the cause of the problem
• Daily update of Service Work Orders to Microsoft NAV system within the same date; follow up if required
• Co-ordinate with vendors and partners on RMA
• Scheduling for maintenance and resources planning
• Keeping accurate records of customer interactions, transactions, comments and feedbacks
• Managing DLPs
• Ensure customer satisfaction and provide professional customer support
• Go the extra mile to engage our customers

Pre-requisites and Skills

• The ability to really listen to customers
• Goal-oriented focus
• Ability to speak and write good English
• Proven customer support experience
• Good interpersonal skills
• Ability to multi-task, prioritize and manage time effectively
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma
• Microsoft Office: Word, PowerPoint and Excel