Customer Service Executive

Revamp Hair (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty service provider in Singapore is looking for dedicated customer service personnel to assist customers through various communication channels. You will be responsible for managing appointments, handling inquiries and complaints, and ensuring a seamless customer experience. Candidates should have at least a Professional Certificate and 2 years of relevant experience, with a preference for those with background in the beauty industry. Fluency in Mandarin is essential for addressing customer needs.

Qualifications

• Minimum of 2 years of experience in a related field, preferably in beauty industry.
• Good communication skills, including fluency in Mandarin.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Track and follow up on leads to convert them into customers.
• Manage appointments and inquiries for a positive customer experience.
• Handle customer complaints across various channels.

Skills

Interpersonal skills

Communication skills

Proactivity

Responsibility

Education

Professional Certificate / NITEC in any field

Job description

Job Responsibilities

• Efficiently track and follow up on leads to convert them into potential customers
• Use communication channels, including social media, phone calls, and emails to secure appointments
• Manage appointments and inquiries for both new and existing customers, ensuring a seamless and positive experience
• Handle customer complaints and queries received through multiple channels, including phone calls, WhatsApp, and email.
• Portray a consistently positive and helpful attitude in addressing external and internal customer concerns.
• Work with internal teams to deliver high quality customer service
• Assist with any ad hoc administrative duties as assigned

Job Requirements

• A minimum Professional Certificate / NITEC in any field
• Minimum of 2 or more years of related working experience may be considered for the Senior positions (Experience in beauty industry will be an added advantage)
• Stationed in office & 5-days work week
• Good interpersonal and communication skills
• Knowledge of Mandarin is essential to handle Mandarin speaking customers’ complaints, queries and appointments from all channels
• Able to work in fast paced environment and responsible team player
• Being proactive and independent