Customer Service Executive

Tria Technologies GmbH; Singapore; On-site; SGD 3,000 - 4,600; Full time

Job summary

Tria Technologies GmbH is seeking a Customer Service Executive in Singapore to handle customer inquiries, expedite critical orders, and resolve issues. The role entails coordinating with the sales team, tracking orders, and maintaining records in a fast-paced environment.

The ideal candidate will have a high school diploma, strong communication and problem-solving skills, and the ability to multi-task effectively. This is a full-time, on-site position based in Lorong Chuan, Singapore.

Qualifications

• Must have computer, email, phone, communication and problem solving skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Responds to customer inquiries and expedites critical orders.
• Resolves customer claims and complaints fairly and effectively.
• Provides support to sales team including order tracking, invoicing and returns.
• Maintains records and assists with stock queries and reporting.

Skills

Computer skills

Email communication

Phone communication

Communication skills

Problem solving

Multitasking

Education

High School Diploma or equivalent

Job description

## Customer Service ExecutiveApply: Lorong Chuan, Singapore: Full time: Posted Today: JR-024690**Job Summary:**Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.**Principal Responsibilities:*** May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).* May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.* Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.* Maintains and updates electronic and/or hard copy records as required.* Other duties as assigned.**Job Level Specifications:*** Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.* Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.* Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.* Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.* Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.**Work Experience:*** Typically requires a minimum of two years of related experience.**Education and Certification(s):*** High School Diploma or equivalent**Distinguishing Characteristics:*** Must have computer, email, phone, communication and problem solving skills.* Must be able to multi-task and work in a fast paced environment.* May require fluency in more than one language.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.