Customer Service Executive

ENVIRONMENTAL SOLUTIONS (ASIA) PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading environmental solutions firm in Singapore is seeking a Customer Service Coordinator to manage order processing and customer inquiries. The ideal candidate will have at least 1 year of experience, possess strong analytical skills, and be proficient in MS Excel. This role involves supporting the sales team and ensuring effective communication within the company. A salary commensurate with experience will be offered.

Qualifications

• Minimum 1 year of relevant experience in customer service coordination.
• Ability to handle customers in a professional manner.
• Good communication skills for concise writing.

Responsibilities

• Coordinate order requirements with related departments.
• Process orders and assist customers via phone and email.
• Support sales team operations and follow up on inquiries.

Skills

Customer communication

Problem-solving

Interpersonal skills

Education

GCE 'O' level or Nitec

Tools

MS Excel (V-lookup/Pivot)

Job description

We transform Industrial Waste into Metals, Minerals, Specialty Chemicals and Energy.

We are seeking spirited Individuals with high positive energy levels. Happy Individuals with a passion for the

Environment and Sustainability. Individuals that want to make a difference. You must be a resourceful problem solver, with excellent people skills. To strengthen of our sales team in customer engagement and sales support.

Job Description

Customer Service Coordination

· Coordinate and liaise with Inter-related departments to fulfil customers' order requirements

· Experienced with customer service coordination

· Responsible for order processing, quotations, generate Delivery order and invoicing

· Assisting customers on sales enquiries via phone and email

· Support sales team in day-to-day operations

· Responsible for following up on enquires and closing the order

· Working closely with sales personnel and providing them with updates when necessary

· Coordinate and monitor deliveries and inventories for customers

· Responsible for reports generation and billing processes

Job Requirement

• Minimum GCE 'O' level / Nitec with at least 1 year of relevant experience
• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team-player with good interpersonal skills and able to work independently
• Possess good analytical and problem-solving skills
• Proficient in MS Excel, including V-lookup/Pivot

Kindly state your expected salary in your resume. The position offered will be commensurate with the candidate’s experience and suitability.