Customer Service Associate (1 year Contract) #TJTL

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore seeks a customer service representative to handle insurance-related inquiries via live chat. You will provide accurate information, understand customer needs, and deliver timely solutions while maintaining precise customer records.

Applicants should have insurance industry exposure or related customer service experience, strong communication skills, and the ability to multitask.

Qualifications

• Insurance industry background preferred.
• Customer service or client servicing experience is an advantage.
• Strong written and verbal communication skills.
• Comfortable handling customer enquiries via live chat.
• Able to multitask and manage multiple customer enquiries efficiently.
• Good attention to detail and problem-solving skills.

Responsibilities

• Handle customer enquiries through live chat in a professional and timely manner.
• Provide accurate information and assistance on insurance-related matters.
• Understand customer needs and provide appropriate solutions.
• Follow up on enquiries and ensure timely resolution.
• Record and update customer information accurately.
• Escalate complex issues to the relevant teams when required.
• Perform other ad-hoc customer service duties as assigned.

Skills

Insurance industry experience

Customer service experience

Written and verbal communication

Live chat support

Multitasking

Attention to detail

Problem-solving

Job description

Requirements

• Candidates with insurance industry background preferred.

• Customer service or client servicing experience is an advantage.

• Good written and verbal communication skills.

• Comfortable handling customer enquiries via live chat.

• Able to multitask and manage multiple customer enquiries efficiently.

• Good attention to detail and problem-solving skills.

Job Scope

• Handle customer enquiries through live chat in a professional and timely manner.

• Provide accurate information and assistance on insurance-related matters.

• Understand customer needs and provide appropriate solutions.

• Follow up on enquiries and ensure timely resolution.

• Record and update customer information accurately.

• Escalate complex issues to the relevant teams when required.

• Perform other ad-hoc customer service duties as assigned.