Customer Service Assistant

DNATA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

DNATA SINGAPORE PTE. LTD. is seeking a Customer Services Assistant to provide exceptional assistance at check-in counters. You will ensure passenger details align with travel documents, handle issues related to flight operations, and support customers with special needs. The role demands physical strength for handling baggage and excellent communication abilities to address customer complaints. Join us to be part of a dynamic team committed to passenger service.

Qualifications

• Customer service experience preferred.

Responsibilities

• Assist customers at check-in counters.
• Verify passengers' identities and travel documents.
• Handle customer issues regarding flight operations.

Skills

Communication skills

Physical strength

Education

Minimum GCE 5 'N' levels

Job description

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred