Customer Service Ambassadors @ Chinatown Heritage Centre [Shifts & Renewable Contract] — Part Time

WOOPA TRAVELS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading travel agency in Singapore seeks a part-time team member to manage visitor experience at the Chinatown Heritage Centre. Responsibilities include ticketing, merchandising, and providing exceptional customer service. Candidates should have strong interpersonal skills and proficiency in MS Office, with fluency in English required. A background in tourism or hospitality is preferred. The role requires availability for at least six shifts a week, including weekends and public holidays.

Qualifications

• Willingness to work in a fast-paced environment.
• Ability to work under pressure and meet deadlines.
• Fresh graduates are welcome to apply.

Responsibilities

• Manage ticketing, merchandising, and tour scheduling.
• Provide exceptional customer service for visitor inquiries.
• Ensure exhibits are well-maintained.
• Facilitate and liaise with tour guides.

Skills

Excellent verbal and interpersonal skills

Strong organisational and multitasking abilities

Proficiency in MS Office and tour management software

Fluency in English and preferably one other language

Education

Background in tourism and hospitality

Job description

About The Company

Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders, 8xplore, Chinatown Heritage Centre (CHC) and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Job Responsibilities

• Manage ticketing, merchandising, tour scheduling, and overall visitor experience at CHC.
• Provide exceptional customer service for admissions, bookings, registrations, and visitor inquiries.
• Ensure exhibits are well-maintained, clean, and in good working condition.
• Maintain all equipment and logistics, ensuring the security of items.
• Facilitate and liaise with tour guides for the commencement of guided programs.
• Attend all required training sessions and updates.
• Uphold a high standard of customer service.
• Handle feedback and complaints promptly and professionally.
• Compile daily reports for the Centre Director and Manager.
• Perform other ad-hoc duties as assigned.

Skills and Experience

• Excellent verbal and interpersonal skills.
• Strong organisational and multitasking abilities.
• Willingness to work in a fast-paced environment and continuously learn.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English and preferably one other language (e.g. Mandarin / Malay / Tamil), both verbal and written.
• For part-time, availability to work at least six shifts a week, including public holidays and weekends.

Education

• A background in tourism and hospitality is preferred.
• Fresh graduates are welcome to apply.

Salary

• Part-time: S$12 per hour

Shift schedule

• Part Time: Morning Shift (930am to 230pm) / Afternoon Shift (230pm to 730pm)