CUSTOMER SERVICE AMBASSADOR

Saturday Club Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Saturday Club Pte Ltd in Singapore is seeking a Customer Service Ambassador to be the voice of our brand, assisting customers with inquiries, processing orders, and ensuring satisfaction throughout the shopping journey.

You will resolve issues with empathy, navigate our e-commerce platform, and collaborate with teams to keep stock moving and refunds accurate.

If you bring strong communication, tech comfort, and a customer-first mindset, join our dynamic team in a fast-paced environment.

Qualifications

• Experience: Previous customer service experience.
• Communication Skills: Excellent verbal and written communication skills.
• Tech-Savvy: Comfortable navigating e-commerce platforms and using customer service software.
• Empathy: Ability to understand and empathize with customer needs.
• Adaptability: Thrive in a dynamic, ever-changing environment.
• Team Player: Collaborate with colleagues across departments.

Responsibilities

• Handle Customer Inquiries: Respond promptly to customer queries via email, chat, and phone.
• Order & Return Assistance: Help customers with orders and returns inquiries.
• Processing Returns: Compile returns and ensure refunds are issued promptly.
• Product Knowledge: Develop a deep understanding of products to provide accurate information.
• Problem-Solving: Resolve complaints and issues with empathy and care.
• Upselling and Cross-Selling: Suggest relevant products to enhance the customer experience.
• Order Processing: Manage orders from sale to delivery, including packing lists and labels.
• Inventory Management: Track stock levels using inventory systems to ensure availability.

Skills

Communication

Tech-Savvy

Empathy

Adaptability

Team Player

Job description

We’re seeking a dedicated Customer Service Ambassadorto join our team. As a CSR, you’ll be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring their satisfaction. Your responsibilities include, but are not limited to:

• Handle Customer Inquiries: Respond promptly to customer queries via different channels like email, instant messages, and phone.

• Order & Return Assistance: Assist customers with their orders and returns enquiries.

• Processing Returns: Compile returns and ensure refund are made promptly.

• Product Knowledge: Develop a deep understanding of our products to provide accurate information.

• Problem-Solving: Resolve customer complaints and issues effectively and with kindness

• Upselling and Cross-Selling: Identify opportunities to enhance the customer experience by suggesting relevant products.

• Order Processing: Handling customer orders from the point of sale to delivery. Preparing packing lists and shipping labels.

• Inventory Management: Keeping track of stock levels using inventory management systems to ensure that products are in stock and available for shipment.

Qualifications:

• Experience: Previous customer service experience.

• Communication Skills: Excellent verbal and written communication skills.

• Tech-Savvy: Comfortable navigating e-commerce platforms and using customer service software.

• Empathy: Ability to understand and empathize with customer needs.

• Adaptability: Thrive in a dynamic, ever-changing environment.

• Team Player: Collaborate with colleagues across departments.