customer service

LHM WOODCRAFT MANUFACTURING; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

LHM WOODCRAFT MANUFACTURING is seeking a customer service professional to be the primary point of contact for clients. You will answer inquiries via phone, email, live chat, or in person, diagnose issues, and provide effective solutions, including refunds when required, while maintaining complete order records.

This role demands clear communication, strong problem-solving, empathy, and basic CRM skills. You will also handle transactions, document interactions in the database, and escalate

Qualifications

• High school diploma or equivalent; on-the-job training provided.
• Strong verbal and written communication to explain product details.
• Ability to de-escalate tense situations with empathy.

Responsibilities

• Answer inquiries via phone, email, live chat, or in-person.
• Diagnose service issues, empathize, and provide effective solutions or refunds.
• Process product orders, exchanges, returns, and billing adjustments.
• Maintain records of customer interactions and account updates.
• Escalate unresolved issues to senior teams or specialized departments.

Skills

Communication

Problem-Solving

Empathy

Technical Proficiency

Education

Education

High School Diploma or equivalent

Job description

customer service job description

outlines the duties, responsibilities, and skills required to act as the primary point of contact between a company and its customers

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Key Responsibilities

• Answering Inquiries: Respond to customer questions via phone, email, live chat, or in-person channels.
• Resolving Complaints: Diagnose service issues, empathize with clients, and provide effective solutions or refunds.
• Processing Transactions: Handle product orders, exchanges, returns, and billing adjustments accurately.
• Maintaining Records: Document all customer interactions, complaints, and account updates in the company database.
• Escalating Issues: Forward complex technical problems or unresolved disputes to senior teams or specialized departments. [1, 2, 3, 4, 5, 6]

Required Skills and Qualifications

• Communication: Speak and write clearly to explain product details and de-escalate tense situations.
• Problem-Solving: Think critically to assess customer needs and find fast, policy-compliant resolutions.
• Empathy and Patience: Maintain a calm, positive attitude when dealing with upset or stressed callers.
• Technical Proficiency: Navigate computers, phone systems, and CRM (Customer Relationship Management) software.
• Education: Typically requires a high school diploma or a minimum diploma qualification, plus relevant on-the-job training