Customer Service

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Avensys Consulting Pte. Ltd. is seeking a customer service professional to join our dynamic team in Singapore, providing accurate information based on policies and delivering excellent service.

You will handle enquiries via phone, email or chat, log cases in CRM systems, and collaborate across departments to resolve issues while maintaining data accuracy and customer satisfaction.

Qualifications

• Strong communication, listening, and problem-solving skills.
• Experience in customer service, contact center, or support-related roles preferred.
• Proficiency in CRM systems, case management platforms, and digital tools.

Responsibilities

• Handle customer enquiries and provide accurate information based on policies and guidelines.
• Resolve customer issues efficiently while delivering excellent customer service.
• Record and maintain accurate case details in CRM and case management systems.
• Assess issue severity and elevate cases when required.
• Build positive customer relationships through professional and empathetic communication.
• Stay updated on policies, procedures, and service requirements.
• Manage multiple tasks effectively in a fast-paced environment.
• Participate in cross-training and support ad-hoc duties as assigned.

Skills

Communication

CRM experience

Multitasking

Problem solving

Customer focus

Tools

CRM systems

Case management platforms

Digital tools

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Customer Service. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description

Key Responsibilities:

• Handle customer enquiries and provide accurate information based on policies and guidelines.
• Resolve customer issues efficiently while delivering excellent customer service.
• Record and maintain accurate case details in CRM and case management systems.
• Assess issue severity and elevate cases when required.
• Build positive customer relationships through professional and empathetic communication.
• Stay updated on policies, procedures, and service requirements.
• Manage multiple tasks effectively in a fast-paced environment.
• Participate in cross-training and support ad-hoc duties as assigned.

Requirements:

• Strong communication, listening, and problem-solving skills.
• Experience in customer service, contact center, or support-related roles preferred.
• Proficiency in CRM systems, case management platforms, and digital tools.
• Ability to multitask and work under pressure.
• Customer-focused mindset with attention to detail and data accuracy.
• Willingness to learn and adapt to changing policies and processes.

Preferred:

• Experience handling customer enquiries via phone, email, or chat.
• Familiarity with AI-assisted tools and digital service platforms.

Overview

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.