Customer Relationship Manager (Tech Ops)

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ManpowerGroup in Singapore is seeking a proactive customer success professional to own client relationships and drive resolution across complex cases. You will engage with key stakeholders, ensure timely updates, and align expectations with delivery teams.

You will lead customer reviews, guide project delivery, implement service improvements, educate customers, and perform gap analyses to lift overall satisfaction, reduce churn, and strengthen long-term partnerships in a dynamic market.

Responsibilities

• Lead customer reviews, project delivery, service improvements, and gap analysis to enhance support and satisfaction.
• Manage customer relationships, case resolutions, escalations, and status reporting.

Job description

• Primary contact for operational and technical issues, managing customer relationships, case resolution, escalations, and status reporting.
• Lead customer reviews, project delivery, service improvements, customer education, and gap analysis to enhance support and satisfaction.

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