Customer Relations Officer

HEPTACON CONSTRUCTION PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A construction company in Singapore is seeking a professional to manage public relations and resolve conflicts related to construction projects. Responsibilities include planning communication programs, attending dialogue sessions, and maintaining relationships with residents and stakeholders. The ideal candidate should be proactive and able to perform administrative duties related to project coordination.

Responsibilities

• Handle and resolve conflicts, feedback and complaints pertaining to the construction projects.
• Plan and launch public relation programs such as preparing circulars and notices.
• Attend dialogue sessions with clients and committees as directed.
• Provide administrative assistance in Construction Working Committee meetings.
• Conduct regular visits to residents to gather feedback on construction work.
• Work closely with contractors to mitigate complaints.
• Develop and maintain positive relationships with residents and stakeholders.
• Record minutes of meetings pertaining to the assigned project.
• Maintain proper records of PR cases and communication materials.
• Perform administrative and clerical duties as needed.

Job description

Core responsibilities

• Handle and resolve conflicts, feedback and complains pertaining to the construction projects.
• Plan and launch public relation programs such as: preparing circulars, letters and notices to public and/or tenants/ residence.
• Attend dialogue sessions with the Client, Resident Committees, Citizens’ Consultative Committees, Town Councils and any party as directed.
• Attend and provide administrative assistance and logistic support in Construction Working Committee meeting, as and when directed by the SO Representative.
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
• Conduct regular visits to residents and tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
• Work closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities.
• Develop positive relationship and maintain good rapport with residents and different stakeholders.
• Participate in project's meeting, record minutes of meetings pertaining to the assigned project.
• Maintain proper record of all PR cases, correspondences and communication materials.
• All other associated co-ordination and submission works and documentations.
• Perform administrative and clerical duties.
• Ad-hoc duties as assigned.