Customer IAM Operations group - Reliability Engineer, Associate

MORGAN STANLEY MANAGEMENT SERVICE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Morgan Stanley is seeking a motivated Engineer to join the IAM Operations and SRE teams in Singapore. You will help build and run scalable IAM services, ensuring security, availability, and performance across global platforms.

The role emphasizes collaboration, incident response, and continuous improvement within a large enterprise environment. Ideal candidates bring hands-on IAM product experience (Transmit Security, ForgeRock, Ping Identity) and strong scripting, monitoring, and cloud

Qualifications

• Experience with IAM Operations or SRE in large enterprise environments.
• Familiarity with cloud platforms and automation technologies is desirable.
• ITIL, CISSP, Security+ or similar certifications are a plus.

Responsibilities

• Build, maintain, and optimize global IAM services, assessing system performance and contributing to technical solutions.
• Collaborate with cross-functional teams to integrate IAM solutions across the organization.
• Ensure compliance with security standards, policies, and industry best practices.
• Troubleshoot and resolve complex issues escalated by customers, support teams, and engineers.
• Support the alignment of IAM infrastructure with current and future business requirements.
• Participate in platform upgrades, migrations, and continuous improvement initiatives.
• Hands-on experience administering, upgrading, and troubleshooting TransmitSecurity or related Authentication products.
• Apply Site Reliability Engineering (SRE) principles to improve operational excellence.
• Collaborate with development and infrastructure teams to improve system architecture, resiliency, and scalability.
• Implement automation solutions to reduce operational overhead and improve reliability.
• Drive initiatives to enhance system security, reliability, availability, and performance.
• Support business continuity and disaster recovery efforts for IAM platforms.
• Participate in on-call rotations and incident response activities.
• Contribute to post-incident reviews and continuous service improvement efforts.

Skills

IAM platforms

Transmit Security

ForgeRock

Ping Identity

Authentication concepts

Enterprise security standards

Windows & Linux administration

PowerShell/Python/Shell/Perl

Distributed applications

Monitoring tools (Splunk, Grafana)

ServiceNow, Jira, Jenkins

Large-scale enterprise experience

IAM lifecycle management

Tools

Splunk

Grafana

ServiceNow

Jira

Jenkins

Job description

We are looking for a highly motivated engineer to join ourCustomer IAM Operations group.
The successful candidate will be responsible for supporting highly scalable andcomprehensive Identity and Access Management (IAM) platforms. The idealcandidate will have experience working with IAM systems, a strong technicalbackground in operations and reliability engineering, and a passion for drivingSite Reliability Engineering (SRE) principles to improve platform stability,security, availability, and performance.

In the Technology division, weleverage innovation to build the connections and capabilities that power ourFirm, enabling our clients and colleagues to redefine markets and shape thefuture of our communities. This is a Cybersecurity Eng II position at Associate level, which is partof the job family responsible for providing specialist cyber expertise andcreating solutions that protect the organization's systems and networks againstactual and potential security threats and vulnerabilities.
Since 1935, Morgan Stanley is known as a global leader in financial services,always evolving and innovating to better serve our clients and our communitiesin more than 40 countries around the world.

What you'll do in the role:

IAM Operations & Engineering

• Build, maintain, and optimize global IAM services, assessing systemperformance and contributing to technical solutions.
• Collaborate with cross-functional teams to integrate IAM solutions acrossthe organization.
• Ensure compliance with security standards, policies, and industry bestpractices.
• Troubleshoot and resolve complex issues escalated by customers, supportteams, and engineers.
• Support the alignment of IAM infrastructure with current and futurebusiness requirements.
• Participate in platform upgrades, migrations, and continuous improvementinitiatives.
• Hands‑on experience administering, upgrading, and troubleshooting TransmitSecurity or related Authentication products.

Site Reliability Engineering (SRE)x

• Apply Site Reliability Engineering (SRE) principles to improve operationalexcellence.
• Collaborate with development and infrastructure teams to improve systemarchitecture, resiliency, and scalability.
• Implement automation solutions to reduce operational overhead and improvereliability.
• Drive initiatives to enhance system security, reliability, availability,and performance.
• Support business continuity and disaster recovery efforts for IAMplatforms.
• Participate in on‑call rotations and incident response activities.
• Contribute to post-incident reviews and continuous service improvementefforts.

What you'll bring to the role:

Technical Skills

• Strong understanding of:
  • IAM platforms and products, such as Transmit Security or ForgeRock and PingIdentity.
  • Authentication, authorization, federation, and access management concepts.
  • Enterprise security standards, protocols, and best practices.
• Intermediate knowledge of operating system administration on Windows andLinux (Red Hat) platforms.
• Intermediate proficiency in at least one scripting language such asPowerShell, Python, Shell, or Perl.
• Experience troubleshooting distributed applications and complex productionenvironments.
• Familiarity with monitoring and operational tools such as Splunk, Grafana,ServiceNow, Jira, and Jenkins.
• Experience working within large‑scale enterprise environments.
• Experience supporting IAM platform lifecycle management, includingupgrades, patching, certificate management, and configuration changes.

Soft Skills

• Strong interest in Access Management, Identity Governance, DirectoryServices, and Information Security.
• Excellent written and verbal communication skills.
• Ability to document technical processes and communicate effectively withtechnical and non-technical stakeholders.
• Self‑motivated with strong analytical and problem‑solving abilities.
• Comfortable working in an operational support environment with customerinteraction.
• Ability to manage multiple priorities and tasks in a fast‑pacedenvironment.
• Strong collaboration and teamwork skills.
• Advocate for reliability engineering and continuous improvement practices.

Experience

• Previous experience in IAM Operations, Site Reliability Engineering,Systems Engineering, Platform Engineering, or a related technical role.
• Experience supporting mission‑critical production environments.
• ITIL, CISSP, Security+, or similar certifications are a plus.
• Experience with cloud platforms and automation technologies is desirable.

Preferred Qualifications

• Experience with IAM technologies such as Transmit Security, ForgeRock,Ping Identity, Okta, or Azure AD.
• Knowledge of SSO, OAuth, OpenID Connect, SAML, and MFA technologies.
• Experience creating automation scripts and operational tooling.
• Familiarity with DevOps and Infrastructure-as-Code practices.

What you can expect from Morgan Stanley:

At Morgan Stanley, we raise, manage and allocate capital forour clients – helping them reach their goals. We do it in a way that’sdifferentiated – and we’ve done that for 90 years. Our values - putting clientsfirst, doing the right thing, leading with exceptional ideas, committing todiversity and inclusion, and giving back - aren’t just beliefs, they guide thedecisions we make every day to do what's best for our clients, communities andmore than 80,000 employees in 1,200 offices across 42 countries. At MorganStanley, you’ll find an opportunity to work alongside the best and thebrightest, in an environment where you are supported and empowered. Our teamsare relentless collaborators and creative thinkers, fueled by their diversebackgrounds and experiences. We are proud to support our employees and theirfamilies at every point along their work-life journey, offering some of themost attractive and comprehensive employee benefits and perks in the industry.There’s also ample opportunity to move about the business for those who showpassion and grit in their work. To learn more about our offices across theglobe, please copy and pastehttps://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equalopportunity employer committed to building and maintaining a workforce that isdiverse in experience and background. Our recruiting efforts reflect our strongcommitment to a culture of inclusion, where individuals are hired, developed,and advanced based on their skills and talents.

Our workforce reflects a broadcross-section of the global communities in which we operate, bringing a varietyof backgrounds, talents, perspectives, and experiences.

For more information, please visit:https://www.morganstanley.com/people-opportunities/eeo