Customer-Focused Operations & Front Desk Coordinator

WOLFGANG MUSIC PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Performance and Incentive Bonus

Medical Coverage

Annual and Sick Leaves

Professional Development Opportunities

Job summary

Wolfgang Violin Studio in Singapore is seeking an enthusiastic Assistant Operations Manager to be the first point of contact for customers, oversee front desk operations, and support the studio's daily workflow. You will manage lesson scheduling, coordinate with teachers, maintain accurate records, handle inquiries, and generate reports.

This role requires strong English communication, a proactive attitude, and excellent organisational skills.

Qualifications

• Outgoing and customer-focused with a friendly demeanor.
• Excellent English communication and interpersonal skills.
• Adaptable in a fast-paced environment and able to multitask.
• Organised and detail-oriented with strong data-entry skills.
• Proactive problem-solver who improves processes.

Responsibilities

• Front Desk Management: Oversee daily front desk operations and create a warm customer experience.
• Customer Relations: Build and maintain strong customer relationships and address inquiries promptly.
• Scheduling and Administration: Manage lesson schedules, bookings, and cancellations with accurate records.
• Communication: Liaise with teachers, staff, and customers for seamless communication.
• Data Entry and Reporting: Maintain student records, attendance, and payments; generate reports.

Skills

Front Desk Management

Customer Service

Communication

Scheduling

Data Entry

Proactive

Job description

Wolfgang Violin Studio in Singapore is seeking an enthusiastic Assistant Operations Manager to be the first point of contact for customers, oversee front desk operations, and support the studio's daily workflow. You will manage lesson scheduling, coordinate with teachers, maintain accurate records, handle inquiries, and generate reports.

This role requires strong English communication, a proactive attitude, and excellent organisational skills.