Customer Financial Services Rep-Snr (Thai Speaking)

FedEx Express México; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

FedEx Express seeks a Senior Customer Financial Services Representative (Thai Speaking) in Singapore. You will perform credit assessments, AR follow-ups, and invoicing support, coordinating with Sales, Operations and Finance to ensure timely collections.

Thai language proficiency, strong communication, and attention to detail are essential. Prior AR or credit experience is preferred in a fast-paced regional environment.

Qualifications

• Thai language at business level
• Strong communication and interpersonal skills
• Detail-oriented with good analytical and problem-solving abilities
• Fast learner and proactive in a fast-paced regional environment
• Experience in Accounts Receivable, Credit & Collections, or Customer Finance Services is preferred

Responsibilities

• Perform credit assessments for new and existing customers according to company policies
• Conduct AR follow-ups with customers on overdue payments to ensure timely collection
• Manage invoice disputes and cash application issues with internal teams
• Support billing activities including invoice inquiries and corrections
• Handle other AR-related customer inquiries promptly and accurately
• Communicate with customers via phone and email to resolve AR issues professionally
• Collaborate with Sales, Operations, and Finance to ensure smooth issue resolution
• Contribute to operational excellence and service quality through clear communication

Skills

Thai language

Communication skills

Interpersonal skills

Detail‑oriented

Analytical thinking

Fast learner

Multitasking

Education

Secondary education (O’Level/Form 5)

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Customer Financial Services Rep-Snr (Thai Speaking)

Key responsibilities include:

• Perform credit assessments for new and existing customers in accordance with company credit policies
• Conduct Accounts Receivable follow‑ups with customers on overdue payments to ensure timely collection
• Manage invoice disputes and cash application issues, coordinating with internal teams for effective resolution
• Support billing activities, including invoice inquiries and corrections where required
• Handle other AR‑related customer inquiries in a timely and accurate manner
• Communicate directly with customers via phone and email to resolve AR issues professionally
• Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution
• Act as a team player, actively contributing to operational excellence, process improvements, and service quality through clear and effective communication

Job Requirements

• Business‑level proficiency in Thai with the ability to communicate confidently with customers via phone and email
• Strong communication and interpersonal skills
• Detail‑oriented with good analytical and problem‑solving abilities
• Fast learner, proactive self-starter, strong multitasker, and able to thrive in fast‑paced environments
• Ability to work in a regional, multicultural environment
• Experience in Accounts Receivable, Credit & Collections, or Customer Finance Services is preferred

Education

Secondary education (O’Level or Form 5) or equivalent

Experience

Three (3) years of related work experience, preferably in a customer-facing environment

Job Posting End Date: 2026-09-26