Customer Experience Team Lead – Order & Service Champion

Kalsec Inc.; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Kalsec Inc. is seeking a working supervisor for the Customer Experience team in Singapore. You will lead and coach the CE group while directly handling key account orders, service requests, and issue resolution to ensure top-tier customer satisfaction.

You will coordinate with Sales, Regulatory Affairs, Logistics, and Planning to meet compliance and delivery goals, drive continuous improvement, and coach talent for future growth.

Qualifications

• Bachelor's degree in business or related discipline.
• 3+ years leadership/direct report experience.
• 5–7 years related customer service experience.
• Experience working in an ERP.
• Minimum of 3 years working with Salesforce or similar software.
• Capacity to navigate ambiguity and make independent decisions.
• Effective organizational skills.
• Strong written and verbal communication.
• Customer-focused in a dynamic, cross-cultural environment.

Responsibilities

• Supervise designated employees in the Customer Experience Department.
• Coach and motivate the CE team; ensure procedures and policies are followed.
• Act as liaison between customers and manufacturing, sales, logistics, and accounting.
• Recruit, hire, train, and retain CE team members.
• Provide dedicated service for orders, requests, returns, credits, and invoices.
• Identify system and process improvements to enhance efficiency.
• Support management during recalls or customer communications.

Skills

Leadership

Coaching

Communication

Team building

Organizational skills

Conflict resolution

Cross-cultural

Education

Bachelor's degree in business

Tools

Salesforce

ERP

Job description

Kalsec Inc. is seeking a working supervisor for the Customer Experience team in Singapore. You will lead and coach the CE group while directly handling key account orders, service requests, and issue resolution to ensure top-tier customer satisfaction.

You will coordinate with Sales, Regulatory Affairs, Logistics, and Planning to meet compliance and delivery goals, drive continuous improvement, and coach talent for future growth.