Customer Experience Digital Operations Intern

Boehringer Ingelheim; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Boehringer Ingelheim offers a Contract for Service internship in Singapore focused on digital marketing operations, content, and customer experience. You will assist across channels, support content tagging and basic development, plus contribute to data reporting and agile initiatives with a globally connected team.

This role requires full-time availability from January to May/June and familiarity with common office tools. International students must meet time commitments to apply.

Qualifications

• Ability to commit full-time from Jan - May/Jun.
• International students not intending to take this as a credit-bearing module/internship need not apply.
• Exposure to digital marketing topics and data literacy is a plus.
• Experience with creative content or data management is a plus.

Responsibilities

• Support CX across digital channels and customer facing teams.
• Assist content marketing projects including tagging and basic development.
• Assist in basic reporting and data analysis for campaigns and content.
• Contribute to agile project management and change management tasks.
• Perform other operational tasks to support campaigns, channels, content, events and services.

Skills

Digital literacy

Team player

Eagerness to learn

Communication skills

Tools

Microsoft Word

Excel

PowerPoint

Outlook

HTML basics

Job description

Job Description

• Initiatives & related tasks to support and optimize CX across our digital channels (i.e., websites, email, messaging apps/SMS, mobile apps, webinars/hybrid events, etc.) and our customer facing team channels (i.e., commercial sales teams and medical liaison teams)
• Content marketing projects such as digital content management, content tagging, and basic content development via self‑service tools
• Basic reporting projects to gather & analyze data about campaign & content execution within and/or across channels
• Tasks related to agile project management and change management
• And broadly speaking, other operational tasks to support our team in the areas of campaigns, channels, content, customer-facing team processes, user experience, events execution, and creative services.
• Understand the key role of execution & operations within the areas of digital marketing and customer experience
• Understand the fundamentals of the pharmaceutical industry
• Exposure to working in a multi‑national environment - including communicating and collaborating with local, regional, and global colleagues
• Learn to work cross‑functionally with colleagues & stakeholders across many different departments
• Firsthand experience working on business operations in the pharma industry
• Learn about agile working, project management, and change management

Pre-requisite

• Ability to commit full-time from Jan - May/Jun. Part‑time applications will not be considered. International students not intending to take this as a credit‑bearing module/internship need not apply as you will not be able to meet the required time commitment.
• Ability to use Microsoft Word, Excel, Powerpoint, and Outlook
• Digital savvy
• Some level of exposure to digital marketing topics - including basic knowledge of digital channels and/or data literacy
• Experience with creative content, digital coding (ex. HTML), and/or data management is a plus
• Quick learner who is eager to be hands‑on in processes & tools, not afraid to learn while doing
• Willingness to help and support fellow colleagues (a passionate team player)
• Keen to work in digital tools and on digital topics

Gain experience at one of the world’s leading pharmaceutical companies and a Top Employer 2026. At Boehringer Ingelheim, we develop breakthrough therapies that improve the lives of both humans and animals. With us, you can shape your own path while working in a culture that values openness and sees strength in our differences. You will collaborate across a global network, take on meaningful challenges, and contribute to work that truly makes an impact.

Your growth matters to us. We invest in learning and development to support your career, alongside a respectful and inclusive environment where everyone feels valued and empowered to be their authentic selves.

By joining our team, you will be part of continuous innovation that helps transform lives for generations. Want to learn more? Visit boehringer-ingelheim.com

Please note that this role is offered as a Contract for Service internship and is subject to the applicable terms and conditions of such engagements.