Customer Experience Designer

CALL LADE ENTERPRISES PTE LTD; Singapore; On-site; SGD 60,000 - 82,000; Full time

Job summary

CALL LADE ENTERPRISES PTE LTD in Singapore is seeking a Customer Experience specialist to review journeys, analyze feedback and design improved service processes. You will work with multiple departments to implement standards and initiatives.

The role requires a degree in Business or related field, strong analytical and communication skills, and the ability to coordinate with stakeholders to drive customer satisfaction and retention.

Qualifications

• Degree in Business, Marketing, Customer Experience or a related field.
• Relevant experience in customer service, customer experience or process improvement.
• Good analytical, communication and problem-solving skills.
• Able to work independently and coordinate with different stakeholders.

Responsibilities

• Review customer journeys and identify service gaps and improvement opportunities.
• Analyse customer feedback, complaints and service data.
• Design and improve customer service processes, workflows and touchpoints.
• Develop service standards and customer experience initiatives.
• Work with internal departments to implement service improvements.
• Monitor customer satisfaction and service performance.
• Recommend solutions to improve customer experience, efficiency and retention.

Skills

Analytical skills

Communication skills

Problem-solving skills

Education

Degree in Business, Marketing, or related field

Job description

Job Responsibilities

• Review customer journeys and identify service gaps and improvement opportunities.
• Analyse customer feedback, complaints and service data.
• Design and improve customer service processes, workflows and touchpoints.
• Develop service standards and customer experience initiatives.
• Work with internal departments to implement service improvements.
• Monitor customer satisfaction and service performance.
• Recommend solutions to improve customer experience, efficiency and retention.

Job Requirements

• Degree in Business, Marketing, Customer Experience or a related field.
• Relevant experience in customer service, customer experience or process improvement.
• Good analytical, communication and problem-solving skills.
• Able to work independently and coordinate with different stakeholders.