Outcome Customer Engineer, Cloud AI, Google Cloud - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Google Cloud is seeking an Outcome Customer Engineer to act as an enterprise architect, technical delivery leader, and liaison between pre-sales and post-sales for AI accounts. You’ll ensure rapid activation and viable delivery within a Forward Deployed Engineering context, aligning solutions with the customer’s IT ecosystem.

You’ll lead design for enterprise AI deployments, diagnose complex issues, and communicate with Product and Engineering to translate field feedback into actionable feature

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with delivery strategies and interfacing with product or engineering organizations.
• Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript).
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, ECMs, identity), Cloud infrastructure, or AI/ML model deployments.

Responsibilities

• Partner with Account teams and practice Customer Engineers during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Skills

Cloud native architecture

Delivery strategies

Code debugging (Java/Python/JS)

System design/orchestration

APIs & identity integration

AI/ML model deployment

Enterprise integrations

Education

Bachelor’s degree or equivalent

Job description

Product area

It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google’s brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world’s most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind’s engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours.

Job description

As an Outcome Customer Engineer, you will work as an enterprise architect, technical debugger, engineering liaison, and technical delivery manager. You will bridge the gap between pre-sales agreement shaping and post-sales execution, entering the agreement cycle for AI accounts to ensure solutions are shaped for rapid activation and viable delivery. Aligned with our Forward Deployed Engineering (FDE) organization, you will help make sure these technical assets effectively fit within the customer’s overall IT ecosystem.

Job responsibilities

• Partner with Account teams and practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience with cloud native architecture in a customer‑facing or support role.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript).
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Preferred qualifications

• Experience orchestrating specialized technical resources to execute complex builds.
• Experience into novel technical problems, deciphering ambiguity, diagnosing bugs, and emerging with credible architectural solutions.
• Experience engaging with, presenting to, and influencing technical stakeholders or executive leaders.
• Excellent executive communication skills, capable of translating deep technical integration issues into business impact.