Customer Engineering Manager, Google Cloud (Mandarin)

Google LLC; Singapore; Remote; SGD 180,000 - 260,000; Full time

Job summary

Google Cloud Singapore is seeking a Customer Engineering (CE) Manager to lead a team of customer engineers who deliver trusted technical guidance and accelerate workload migrations for APAC clients.

You will shape technical direction, collaborate with Product Management and Engineering, and drive cross-functional engagement to solve complex customer challenges in cloud adoption and modernization.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• 5 years of experience in pre-sales management or a people management role in a technical team.
• Ability to communicate in English and Mandarin fluently to partner with both local and APAC clients.

Responsibilities

• Lead a Customer Engineering team in a matrixed organization, focusing on talent strategy and driving cloud transformation outcomes.
• Execute the technical direction and strategy for the region’s Data Management practice and scale contributions.
• Influence cross-functional teams to ensure customer needs are represented in product roadmaps and new technology is incubated.
• Lead technical engagements with strategic customers and plan customer engagements with cross-functional peers.

Skills

Cloud native architecture

Pre-sales management

English and Mandarin communication

People management

Education

Bachelor's degree or equivalent practical experience

Job description

info_outline

info_outline X Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• 5 years of experience in pre-sales management or a people management role in a technical team.
• Ability to communicate in English and Mandarin fluently to partner with both local and APAC clients.

Preferred qualifications:

• Experience in pre-sales or field engineering at an enterprise technology company, or similar customer facing experience.
• Experience influencing cross-functional teams (e.g. Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
• Experience tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
• Deep understanding of technology and business challenges in moving related workloads to public cloud.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineering (CE) Manager, you lead and deploy a team of customer engineers responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineering (CE) Manager, you lead and deploy a team of customer engineers responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a Customer Engineering team of in a matrixed organization. Focus on talent strategy, assessing go-to-market readiness, skills development, and opportunity coverage to deliver successful cloud transformation outcomes for customers and accelerate business goals.
• Execute the technical direction and strategy for your region’s Data Management practice. Lead the broader region's Data technical community, to ensure sub-regional technical contributions, achieve scale through artifact and innovation sharing.
• Influence cross-functional teams, including Product Management and Engineering, ensuring customer needs are represented in product roadmaps and new technology is incubated and scaled.
• Lead technical engagements with strategic customers, working with cross-functional peers to plan customer engagements.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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