Customer Engineer, Platform, Start-ups, Google Cloud

United States Digital Space LLC; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

United States Digital Space LLC seeks a Platform Customer Engineer to partner with sales and serve as the customer’s primary technical advisor for Google Cloud Platform. You will troubleshoot, run proofs-of-concept, and architect cross-pillar cloud solutions to solve business issues.

You will define delivery and consumption plans, engage with technical and business leaders, and aim to win new workloads while expanding existing ones.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years in cloud-native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization.
• Experience engaging with technical stakeholders or executive leaders.
• Experience in programming, debugging, systems design, prototyping, demos, or customer workshops.

Responsibilities

• Develop and own the technical account plan and strategy, supporting business goals.
• Combine sales, programming, and solutions architecture to demonstrate value across the portfolio.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

Skills

Cloud native architecture experience

Customer-facing experience

Stakeholder engagement

Programming and systems design

Education

Bachelor's degree or equivalent

Tools

Cloud engineering

On-premise engineering

Virtualization

Containerization

Job description

the company will be prioritizing applicants who have a current right to work in Singapore, and do not require the company's sponsorship of a visa.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.

Preferred qualifications

• Experience selling technical solutions in data analytics or cloud AI.
• Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience building technical strategies to uncover new workloads with customers.
• Experience migrating applications and services to cloud platforms.
• Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen testing).

About the job

The the company Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Platform Customer Engineer, you will partner with sales teams to differentiate the company Cloud Platform (GCP) to our customers and serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend business expertise, market knowledge and direct technical engagement to prove the value of GCP portfolio.

the company Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage the company’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to the company Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Develop and own the technical account plan and strategy, participating in planning and supporting business goals.
• Combine sales, programming, and solutions architecture expertise to prove the value of the company Cloud Platform across the portfolio through demos, pilots and workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

the company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also the company's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.