Customer Engineer

WhiteCrow Research; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

WhiteCrow Research Pvt. Ltd. is assisting a global leader in materials engineering solutions for semiconductor and advanced display technologies.

The Customer Engineer will install, maintain, and upgrade customer equipment, working with Senior Field Service Engineers to diagnose issues and address roadmaps and requirements. The role requires 4–7 years in the semiconductor or equipment support industry, strong mechanical skills, and good communication.

Qualifications

• Completion of a Diploma and/or Bachelor’s degree.
• 4-7 years of work experience in semiconductor industry or equipment support.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.

Responsibilities

• Installing, maintaining, and upgrading customer equipment.
• Applying basic diagnostic techniques with assistance from Senior Field Service Engineers.
• Collaborating with Senior Field Service Engineers and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges.
• Training and mentoring junior Field Service Engineers.
• Performing preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinating and communicating directly with customers.
• Fulfilling additional duties as assigned.

Skills

Field service experience

Mechanical aptitude

Communication skills

Driver's license

Passport travel readiness

Education

Diploma or Bachelor's degree

Tools

Digital multimeters

Job description

We are global talent research, insight and pipelining specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house research.

About our client

Our client is a global leader in materials engineering solutions that form the foundation of virtually every new semiconductor and advanced display technology worldwide. Their innovations play a critical role in advancing AI and accelerating the commercialization of next-generation chips.

For over 55 years, the organization has been driving technological progress through breakthrough innovations that impact billions of lives globally. Powered by some of the world’s brightest visionaries, engineers, and scientists, the company brings together diverse perspectives and expertise to deliver material innovations that are shaping the future of technology.

As a Customer Engineer, you will be responsible for...

• Installing, maintaining, and upgrading customer equipment.
• Applying basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers].
• Collaborating with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges.
• Training and mentoring junior Field Service Engineers [Customer Engineers].
• Performing preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinating and communicating directly with customers.
• Fulfilling additional duties as assigned.

What you already have...

• Completion of a Diploma and/or Bachelor’s degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.