Customer & Commercial Operations Associate

Applied Materials South East Asia; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Applied Materials South East Asia is seeking a New College Grad in Singapore to support quotes, orders, RMAs and warranty claims, and to coordinate with internal teams to resolve delivery holds.

You will assist with billing and invoice reconciliation, provide proactive updates on high-value orders, monitor past-due parts, and help with system testing and basic issue resolution under guidance.

Qualifications

• Familiar with standard business procedures and processes.
• Ability to follow compliance procedures and standard POA.
• Strong problem-solving within defined guidelines.

Responsibilities

• Support quotes, orders, RMAs, and warranty claims; follow up on open transactions.
• Coordinate with internal teams to resolve delivery holds; execute TKM kit requests.
• Assist with billing and invoice reconciliation across TPM/FPM/TKM/Spares/Services.
• Help resolve invoice disputes and support AR follow-ups and delivery coordination.
• Provide proactive updates on high-value orders; expedite parts with internal teams.
• Monitor past-due and obsolete/problem parts; build system and process knowledge.
• Participate in system testing (RIT/UAT) and assist in resolving basic system issues (e.g., B2B, ASN) under guidance.
• Ensure assigned tasks follow established compliance procedures, standard POA and contribute to team-level KPIs and company goals.
• Support customer satisfaction by responding professionally to inquiries and resolving basic issues with empathy.
• Assist with MDG customer master setup and entitlement compliance under supervision.

Skills

Conceptual knowledge

Business understanding

Interpersonal skills

Job description

Applied Materials South East Asia is seeking a New College Grad in Singapore to support quotes, orders, RMAs and warranty claims, and to coordinate with internal teams to resolve delivery holds.

You will assist with billing and invoice reconciliation, provide proactive updates on high-value orders, monitor past-due parts, and help with system testing and basic issue resolution under guidance.