CRM Developer

Opensource; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Opensource is seeking an experienced implementation specialist and technical developer in Singapore to lead Dynamics 365 solutions. You will gather requirements, design, code in C#/.NET, and deploy CRM modules while ensuring security roles and scalable architecture.

The role includes onsite support, training, and post-implementation assistance for government and private projects. The ideal candidate has strong expertise in Dynamics 365 on premise and online, Power Platform, AWS/Azure, and SDLC

Qualifications

• Degree in Computer Science or Engineering or equivalent work experience.
• At least 6 years relevant working experience with Dynamics 365 on premise and Dynamics 365 Online.
• At least 3 years relevant working experience with Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with AWS or Microsoft Azure.
• Proficient in C#, with strong object-oriented programming skills.
• Experienced in Webservices development (SOAP or REST).
• Proficient in setting up and configuring Microsoft IIS.
• Proficient with version control tools such as TFS.
• Willing to work on implementation and maintenance projects.
• Willing to work on Government and Private projects.
• Able to work in both SDLC Waterfall and Agile projects.

Responsibilities

• Primarily responsible for requirements gathering and preparing functional and technical specifications.
• Present requirements to management for review and implement changes as required.
• Provide onsite support and architectural guidance to the team.
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net.
• Ensure CRM security roles and team setups are correctly configured.
• Test configurations against final requirements and deploy modules.
• Prepare training itineraries and materials and deliver end-user training.
• Manage go-live activities and post-implementation support.
• Participate in requirements sessions to validate business cases and build prototypes as needed.
• Design, build, and maintain efficient, reusable, and reliable code.

Skills

Dynamics 365

Power Platform

Power Apps

Power Portal

AWS

Azure

C#

OOP

Webservices

SOAP/REST

IIS

TFS

SDLC Waterfall/Agile

Education

Degree in Computer Science or Engineering

Tools

TFS

IIS

Job description

Responsibilities

The position combines the roles of implementation specialist and technical developer in one. You will effectively manage your time to participate in planning and implementations utilizing your technical aptitude, and will provide additional support to your manager and ultimately, the client.

Duties will include but are never limited to:

• Primarily responsible for requirements gathering including:
• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer.
• Presenting to management for review, and making changes as required.
• Onsite support.
• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net.
• Having very good understanding on Mailbox set up and Server Side Synchronization.
• Very good exposure to CRM Security Roles and Team setup.
• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.
• Provide technical guidance to team members.
• Testing configuration against final requirements:
• Configure software modules based on requirements to test and deploy.
• Preparing the training itinerary and materials and delivering training to end users.
• Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager:
• Following guidelines and checklists developed for deployment.
• Adhering to timelines.
• Assisting with the preparation of the project status report, project timeline and project budget.
• Providing go live and post-implementation support.
• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required.
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
• Maintain code quality and version.
• Validate system performance by developing and conducting test scripts; completing bug fixes.
• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested.
• Manage customer relationship through answering questions, resolving concerns and issues.
• Manage service delivery as per the SLA (Service Level Agreement) with the customers.

Requirements

• Degree in Computer Science or Engineering or equivalent work experience.
• At least 6 years relevant working experience with strong knowledge of Dynamics 365 on premise and Dynamics 365 Online.
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object-oriented programming.
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server).
• Proficient in code versioning tools such as TFS (Team Foundation Server).
• Willing to work in implementation and maintenance projects.
• Willing to work in Government and Private projects.
• Ability to work in both SDLC Waterfall and Agile projects.