CRM & Client Experience Manager, SEAO

Versace; Singapore; On-site; SGD 90,000 - 170,000; Full time

Job summary

Versace in Singapore seeks an experienced CRM & Client Experience professional to lead bespoke luxury customer journeys, activation and loyalty programs across regional and HQ KPIs.

You will design high-touch experiences for top-tier clients, coordinate with regional teams, manage budgets and partners, and ensure brand standards across activations.

Qualifications

• 7+ years in CRM, client engagement, or luxury brand experiences.
• Exceptional creative vision with strong attention to detail.
• Leadership and multi-project management across complex initiatives.
• Excellent communication and stakeholder management.
• Experience managing large budgets and external partners.
• Willingness to travel frequently and flexible hours.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Create & Develop CRM Strategy and Unique Customer Journey to support Business Needs
• Ensure Local CRM Strategies are in line with KPIs defined in line with Regional Team and HQ
• Enhance Customer Re-Activation & Recruitment and Loyalty towards Short Term and Long Term Business Return
• Develop Interactive CRM Actions to strengthen Brand Visibility and enhance Client's Loyalty
• Create Digital Strategies, Implementation and Management to support the Business & maximize Brand Exposure towards Dealers' Communications Channels, gain visibility & Drive Strong Sales
• Responsible to plan, co-ordinate and Execute all Results Driven Events in SEAO
• Design bespoke, high-touch experiences tailored to top-tier clients and VIP audiences
• Collaborate with regional team to curate personalized journeys that foster loyalty and lifetime value
• Maintain a deep understanding of consumers’ expectations, trends, and behaviors
• Ensure all experiences reflect the highest level of quality, detail, and brand consistency
• Set and uphold visual and experiential guidelines across all activations
• Push creative boundaries while maintaining brand integrity
• Identify, negotiate, and manage relationships with premium vendors, agencies, and production partners
• Ensure flawless execution within budget and timelines
• Leverage insights to continuously refine and elevate future experiences

Skills

CRM strategy

Client engagement

Brand experience

Leadership

Project management

Communication

Budget management

Tools

Microsoft Office Suite

Job description

• Create & Develop CRM Strategy and Unique Customer Journey to support Business Needs
• Ensure Local CRM Strategies are in line with KPIs defined in line with Regional Team and HQ
• Enhance Customer Re-Activation & Recruitment and Loyalty towards Short Term and Long Term Business Return
• Develop Interactive CRM Actions to strengthen Brand Visibility and enhance Client's Loyalty
• Create Digital Strategies, Implementation and Management to support the Business & maximize Brand Exposure towards Dealers' Communications Channels, gain visibility & Drive Strong Sales
• Responsible to plan, co-ordinate and Execute all Results Driven Events in SEAO

Client Experience & Development

• Design bespoke, high-touch experiences tailored to top-tier clients and VIP audiences
• Collaborate with regional team to curate personalized journeys that foster loyalty and lifetime value
• Maintain a deep understanding of consumers’ expectations, trends, and behaviors

Brand Standards & Creative Excellence

• Ensure all experiences reflect the highest level of quality, detail, and brand consistency
• Set and uphold visual and experiential guidelines across all activations
• Push creative boundaries while maintaining brand integrity

Others

• Identify, negotiate, and manage relationships with premium vendors, agencies, and production partners
• Ensure flawless execution within budget and timelines
• Leverage insights to continuously refine and elevate future experiences

Qualifications

• 7+ years of experience in CRM, Client Engagement, Client Development, Client Experience or brand experience, preferably within luxury, fashion, hospitality, or lifestyle sectors
• Exceptional creative vision with strong attention to detail and aesthetics
• Strong leadership and project management skills, with the ability to manage multiple complex initiatives simultaneously
• Excellent communication and stakeholder management skills
• Experience managing large budgets and external partners
• Willingness to travel frequently and work flexible hours as required
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)