CRM Application Support Analyst - Testing & UAT Expert

Argyll Scott Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Argyll Scott Singapore is seeking a CRM Application Support Analyst to provide functional and operational support for business-critical CRM and enterprise applications. The role collaborates with business users, project teams and vendors to ensure stability and drive testing across SIT and UAT.

You will translate requirements into specs, support enhancements, coordinate SIT/UAT, and produce user guides and training to empower end users in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in application support, business systems support or CRM support.
• Experience supporting CRM platforms such as Salesforce, Microsoft Dynamics, Oracle CRM, SAP CRM or similar solutions.
• Hands-on experience in SIT and UAT coordination and execution.
• Strong understanding of software development lifecycle (SDLC) and application change management processes.
• Experience gathering and documenting business and functional requirements.
• Ability to investigate application issues and coordinate resolution across business users, developers and vendors.
• Familiarity with incident management and service support processes.
• Strong stakeholder management and communication capabilities.

Responsibilities

• Provide day-to-day application support for CRM and business applications.
• Serve as the primary point of contact for application-related incidents, service requests and user enquiries.
• Analyse and troubleshoot application issues, coordinating with internal teams and vendors to ensure timely resolution.
• Monitor application performance and identify opportunities for improvement.
• Gather, analyse and document business requirements for system enhancements and process improvements.
• Translate business requirements into functional specifications and user stories.
• Support application enhancement, implementation and upgrade projects.
• Coordinate SIT and support UAT activities.
• Develop test scenarios, test cases and test scripts based on business requirements.
• Track testing defects and manage defect resolution with stakeholders.
• Facilitate UAT sessions and provide user support during testing cycles.
• Conduct impact assessments and support change management activities.
• Prepare user guides, process documentation and training materials.
• Deliver end-user training and knowledge transfer sessions.
• Work closely with business stakeholders to ensure applications meet operational requirements.

Skills

SDLC knowledge

Stakeholder management

Analytical skills

Communication skills

Education

Diploma or Degree in IT/CS/BIS

Tools

Salesforce

Microsoft Dynamics

Oracle CRM

SAP CRM

SQL

Job description

Argyll Scott Singapore is seeking a CRM Application Support Analyst to provide functional and operational support for business-critical CRM and enterprise applications. The role collaborates with business users, project teams and vendors to ensure stability and drive testing across SIT and UAT.

You will translate requirements into specs, support enhancements, coordinate SIT/UAT, and produce user guides and training to empower end users in a fast-paced environment.