COS Assistant Store Manager - 1 year contract

bof careers; Singapore; On-site; SGD 47,000 - 74,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Clothing allowance

Annual Leave

Birthday Leave

Development Opportunities

Job summary

COS is seeking an Assistant Store Manager for a Singapore flagship to lead with energy and deliver exceptional customer experiences on the shop floor. You will oversee styling, product knowledge, and a motivated team to drive store performance.

The role emphasizes leadership across managers and sales advisors, with a focus on compliance, training, and operational excellence in a global fashion brand environment.

Qualifications

• Customer-focused mindset with track record in retail leadership and leveraging feedback to drive performance.
• Strong commercial awareness and ability to align objectives with customer needs.
• Proven ability to lead teams and other leaders in fast-paced retail environments while boosting service and sales.
• Open to feedback and committed to personal and professional development.
• Clear, confident communication with customers and teams, translating operational direction and long-term goals.
• Experience giving constructive feedback and supporting others to grow.
• Adaptable to shifting priorities and diverse perspectives.
• Solid understanding of store operations, compliance, and retail standards.
• Willingness to work varied hours, including evenings, weekends and holidays.

Responsibilities

• Deliver high-level customer service through expert styling advice and store experiences.
• Interpret sales data to drive performance and ownership of the store’s commercial success.
• Inspire and lead a team of managers, visual merchandisers, and sales advisors to exceed standards.
• Support recruitment and ensure effective onboarding and training for new staff.
• Identify and nurture future talent and contribute to development plans for progression.
• Manage all aspects of store operations, including compliance and visual merchandising.
• Act as a brand ambassador and consistently deliver the best possible customer experience.

Skills

Customer-focused

Business acumen

Team leadership

Eager to learn

Excellent communication

Coaching & development

Adaptability & flexibility

Operational excellence

Flexible hours

Job description

Job Description

As the Assistant Store Manager, you're at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
• Interpreting sales data to drive performance and taking ownership of the store's commercial success.
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Managing all aspects of store operations-including compliance and visual merchandising-to ensure operational efficiency and uphold high standards of excellence.
• Act as a brand ambassador, consistently delivering the best possible experience for every customer

Qualifications

• Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance.
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align business objectives with evolving customer needs.
• Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals / vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
• Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

This is a 1-year contract position with a contract of 44 hours a week.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In Addition To This, You Will Also Receive

• Enjoy a competitive monthly bonus based on meeting sales targets
• Clothing Allowance
• Annual Leave
• Birthday Leave
• Development Opportunities

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS here.