Content and Proposals Manager Philippines Business Development 7-September-2026

TDCX Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

World-class spaces

Flexible work

Mentoring

Global awards

Job summary

TDCX Group, a Singapore-headquartered global BPO, is seeking a Quality Manager to lead data-driven initiatives across CRM and reporting. You will review proposals, coordinate cross-functional teams, and drive continuous improvement.

Ideal candidates have 3–5 years of experience with data mining, lead qualification, and CRM tools, and fluent English. The role offers a dynamic work environment with strong development opportunities.

Qualifications

• Bachelor's degree in Business or Communications or related field.
• 3–5 years of experience in data-driven roles is ideal.
• Hands-on data mining, lead qualification and contact verification experience.
• Strong CRM and Microsoft Office capabilities.

Responsibilities

• Review RFI/RFP documents and draft responses.
• Create proposals in documents and presentations.
• Coordinate with cross-functional groups to gather data and define Scope of Work.
• Prepare and assist in client visits.
• Record data in CRM and meet KPIs.
• Share best practices and continuous improvement ideas.
• Support the Quality Management System as needed by management.

Skills

Data mining

Lead qualification

Contact verification

Verbal and written communication

Education

Bachelor’s Degree in Business, Communications or related field

Tools

CRM tools

Microsoft Office

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Review RFI and RFP documents and draft responses once the scope and requirements are established.
• Create proposals in documents and presentations.
• Coordinate with cross functional groups for data gathering and defining the Scope of Work.
• Prepare ans assist in client visits.
• Record and maintain data in CRM tools, meet or exceed targets and KPIs.
• Share best practices, constructive feeback, and suggestions for continuous improvement.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Bachelor’s Degree in Business, Communications or any related field
• Preferably with 3-5 years of working experience in the related field is ideal for this position.
• Demonstrated hands-on experience on data mining, lead qualification, and contact verification.
• Demonstrated hands-on experience in CRM tools and Microsoft office.
• Showcases reliability and the ability to work in a high profile position with minimal supervision and management.
• Ability to solve problems proactively with keen attention to detail.
• Ability to handle multiple initiatives under pressure.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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BPO, Data Mining, Quality Manager, Marketing Manager, CRM, Operations, Quality, Technology, Marketing