Concierge Attendant: VIP Service & Local Expert

Hilton; Singapore; Remote; SGD 36.000 - 54.000; Vollzeit

Zusammenfassung

Hilton Singapore is seeking a Concierge Attendant to deliver personalised guest service and coordinate a broad range of services for guests during their stay. You will be a key contact for inquiries and help guests explore local attractions with informed recommendations.

The role supports Front Office operations, handles VIP requests, and ensures efficient luggage handling, messages, and guest needs are met with warmth and professionalism. Prior concierge or front desk experience is preferred.

Qualifikationen

• Experience in concierge/front desk or guest services preferred.
• Excellent communication and customer service skills.
• Strong knowledge of local attractions and hospitality offerings.
• Ability to multitask and handle guest requests efficiently.
• Professional telephone and in-person etiquette.
• Strong attention to detail and organizational skills.
• Flexible, proactive, service-oriented mindset.
• Ability to work in a fast-paced hospitality environment.

Aufgaben

• Serve as a key point of contact for guests and respond to enquiries promptly and professionally.
• Provide accurate information about hotel facilities, services, and daily operations.
• Support Front Office operations by assisting guests with general requests and directions.
• Ensure all guest interactions reflect a high standard of hospitality and service.
• Provide recommendations and booking assistance for restaurants, attractions, tours, transport, and entertainment.
• Assist with arrangements such as theatre tickets, city tours, medical services, and flight-related enquiries.
• Maintain up-to-date knowledge of local attractions, events, and points of interest.
• Offer personalised suggestions to enhance guest experiences during their stay.
• Safely handle, store, and retrieve guest luggage in accordance with hotel procedures.
• Ensure secure and organised storage of guest belongings at all times.
• Assist in delivering messages, parcels, and guest requests promptly and accurately.
• Support smooth arrival and departure experiences for all guests.
• Stay informed of VIP arrivals, special requests, and in-house guest preferences.
• Ensure personalised service is delivered for VIP and repeat guests.
• Coordinate with other departments to fulfil guest requirements efficiently.
• Assist in executing special arrangements for events, celebrations, or group stays.
• Maintain orderliness, safety, and cleanliness in lobby and entrance areas.
• Ensure a welcoming and professional presence at all times.
• Monitor guest flow and assist in managing arrival and departure traffic.
• Uphold a strong first and last impression for all guests entering and leaving the hotel.
• Liaise effectively with Front Office, Housekeeping, and other departments to ensure seamless guest service.
• Provide support to Management during emergency or operational situations when required.
• Actively communicate guest needs and feedback to relevant departments.
• Ensure accurate use of property management systems and communication tools.
• Adhere to hotel policies, procedures, and brand standards at all times.
• Maintain a clean, safe, and organised working environment.
• Follow all safety, security, and emergency procedures as required.
• Ensure professionalism in handling guest data and confidentiality.

Kenntnisse

Customer service

Communication

Multitasking

Etiquette

Attention to detail

Hospitality knowledge

Teamwork

Flexible mindset

Fast-paced environment

Jobbeschreibung

Hilton Singapore is seeking a Concierge Attendant to deliver personalised guest service and coordinate a broad range of services for guests during their stay. You will be a key contact for inquiries and help guests explore local attractions with informed recommendations.

The role supports Front Office operations, handles VIP requests, and ensures efficient luggage handling, messages, and guest needs are met with warmth and professionalism. Prior concierge or front desk experience is preferred.