Compliance Executive

dnata Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

dnata Singapore Pte Ltd seeks a Compliance Executive to support the Assistant Compliance Manager in day-to-day operations and to cover duties in the Manager's absence. The role requires close collaboration with all departments to uphold quality and regulatory standards.

You will drive the Quality Management System, conduct regular audits, maintain SOPs and WIs, monitor KPIs, investigate gaps, and mentor junior executives to ensure continual improvement and safe, compliant operations.

Qualifications

• Minimum degree/diploma from a recognized tertiary institution with at least 5 years in quality management.
• Auditing experience with certification bodies is an advantage.
• Experience in airline or airline-related industry preferred.

Responsibilities

• Assist with implementing and maintaining the Quality Management System.
• Ensure quality and safety processes comply with standards and regulations.
• Maintain SOPs and Work Instructions.
• Lead internal audits and monitor corrective and preventive actions (CAPA).
• Track KPI and analyze processes for improvement.
• Identify root causes and trends from gaps and complaints; assist in investigations.
• Mentor Quality Senior/Junior staff in day-to-day quality activities.
• Support Crisis Management and data reporting to management.

Skills

Quality management

Auditing

Regulatory compliance

KPI tracking

Root cause analysis

Education

Degree or Diploma

Job description

Summary

The Compliance Executive is responsible for supporting the Assistant Compliance Manager in the day-to-day operations.

Reporting to Assistant Compliance Manager, he/she will work closely with all the departments in dnata Singapore. In the absence of the Assistant Compliance Manager, he/she will cover the duties and responsibilities of the Manager.

Duties and Responsibilities

• Assist to implement, maintain and to continuously improve on the Quality Management System


• Assist to manage and ensure all quality and safety control processes comply to Company's standard, customer’s requirements, and local statutory regulations


• Maintain and update assigned Standard Operating Procedures (SOPs) and Work Instructions (WIs)


• Assist and Participate in Quality Assurance and Compliance activities to ensure Operations follow Company’s SOPs and WIs


• Track, monitor KPI and assist in the review of processes and workflow to improve operational effectiveness and meet the Key Performance Indicators (KPI)


• Identify root causes and trends from service gaps/ lapses/ complaints and conduct joint investigation with operation and formulate preventive measures for continual improvement


• Identify, analyze and resolve quality problems


• Lead in facilitating external audits and monitor corrective and preventive measures


• Participate in project, work studies, work committees and continuous improvement initiatives


• Conduct regular audits, inter-department inspections and weekly compliance checks to assess quality performance, identify areas of improvement and monitor corrective and preventive measures


• Ensure that corrective actions taken are adequate and analyze quality records for adverse trends


• Liaise with internal and external parties and provide technical advice on quality issues


• Gather and prepare data from audits, compliance checks or any other areas as requested for management reporting.


• Assist Quality Manager in all administrative and Quality Management matters which are under the company’s span of control.


• Guide and supervise Quality Senior/ Junior executives in carrying out day to day quality activities


• Provide mentorship to Quality management department on Cargo Operational matters


• Support department’s assigned role in company’s Crisis Management Plan


• Ensure compliance with all workplace safety, security, and health policies and procedure


• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• Minimum Degree/ Diploma from a recognized tertiary institution with Minimum 5 years of working experience preferably in quality management function from the airline or airline related industry. Auditing experience with certification bodies is an advantage.