Community Executive, AISG

Nanyang Technological University; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Nanyang Technological University (NTU) in Singapore invites applications for a Community & Developer Relations role hosted by the AISG/NTU Office. You will plan events, engage a broad community, create compelling content, and analyse engagement metrics to drive impact.

The role emphasizes stakeholder coordination, content development, and scalable community strategies across online platforms and events.

Qualifications

• Degree with 3+ years in DevRel, community ops, or digital comms.
• Platform-savvy with ability to manage digital channels.
• Experience with media platforms and engagement tools.
• Proficient in Office suite and collaboration tools.
• Provide portfolio or samples of communities managed.
• Only shortlisted candidates will be notified.

Responsibilities

• Plan and run online and offline community events and webinars.
• Serve as primary contact on online community platforms.
• Create and coordinate engaging content with writers.
• Gather feedback and report engagement metrics and ROI.

Skills

DevRel

Community ops

Corporate comms

Digital communications

Education

Bachelor's degree

Tools

Marketing automation

Microsoft Office

Google Workspace

Job description

AI Singapore (AISG) is a national AI programme launched by the National Research Foundation (NRF), Singapore, to build and anchor deep national capabilities in AI. AISG is supported through a government-wide partnership including the NRF, Ministry of Digital Development and Information (MDDI), Infocomm Media Development Authority (IMDA), Economic Development Board (EDB) and Enterprise Singapore (ESG). We bring together research institutions and the vibrant ecosystem of AI start-ups and companies to support impactful research, develop talent, and power Singapore's AI efforts. This position will be hosted at the Nanyang Technological University (NTU) under VP (Artificial Intelligence & Digital Economy)’s office and we welcome you to join our community.

Key Responsibilities

Event planning and promotion

Plan and execute regular and ad-hoc online and offline community events (e.g., webinars, AMAs, meetups, workshops). Support industry and community-building activities stemming from, but not limited to, AIxTech, AIAP, AIAP (Industry), LADP, and AIIP programmes.

Community engagement and support

Act as the primary point of contact for community members on online community platforms. Respond to user inquiries, comments, and messages in a timely and professional manner, ensuring high satisfaction. Monitor brand mentions and sentiment to identify potential crises, escalating them according to guidelines. Coordinate with a roster of technical staff to facilitate community support. Work with internal stakeholders to align community strategies with broader business goals. Manage member onboarding and nurture relationships to improve retention. Build followership of online community platforms and social media pages.

Content creation and management

Adapt content from internal/external resources and coordinate content writers to develop insightful, engaging narratives. Constantly test and optimise existing content and calibrate best practices for engagement and lead generation. Manage community comms and editorial calendar that supports the acquisition and retention of community members.

Insights and reporting

Gather member feedback and identify key trends to report to internal teams - industry development, marketing, programme and curriculum development. Monitor and analyse community metrics to evaluate engagement levels and ROI, with emphasis on consistent growth and engagement.

Requirements

• Degree with at least 3 years of experience in DevRel, community operations, corporate communications, hospitality management (e.g., co-working spaces or guest relations), or digital communications role in an agency.
• Platform-savvy.
• Knowledge of media platforms and community engagement tools, as well as marketing automation and digital communication tools.
• Proficient with Microsoft Office and Google Workspace tools.
• Provide portfolio, website, links to communities managed, or other samples of work.
• We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive