AI Community Engagement & Events Lead

Nanyang Technological University Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NTU in Singapore invites applications for a DevRel/community role hosted by AI Singapore (AISG) under the Office of the VP AI & Digital Economy. The role focuses on building and nurturing an active community around AI initiatives, coordinating events, and creating engaging content.

The position requires a degree with at least 3 years in related fields, platform-savvy skills, and a portfolio of community work. It is a full-time on-site role at NTU, contributing to national AI efforts.

Qualifications

• Degree with at least 3 years of experience in DevRel, community operations, corporate communications, hospitality management, or digital communications.
• Platform-savvy with knowledge of media platforms and marketing automation tools.
• Proficient with Microsoft Office and Google Workspace.
• Provide portfolio, website, links to communities managed, or other samples of work.

Responsibilities

• Plan and execute regular and ad-hoc online and offline community events.
• Act as the primary point of contact for community members on online platforms.
• Respond to inquiries in a timely and professional manner to ensure satisfaction.
• Coordinate with technical staff to facilitate community support.
• Work with internal stakeholders to align community strategies with business goals.
• Manage member onboarding and nurture relationships to improve retention.
• Build followership on online community platforms and social media.

Skills

DevRel

Community operations

Corporate communications

Digital communications

Hospitality management

Platform savvy

Education

Bachelor's degree

Tools

Marketing automation tools

Microsoft Office

Google Workspace

Job description

AI Singapore (AISG) is a national AI programme launched by the National Research Foundation (NRF), Singapore, to build and anchor deep national capabilities in AI. AISG is supported through a government-wide partnership including the NRF, Ministry of Digital Development and Information (MDDI), Infocomm Media Development Authority (IMDA), Economic Development Board (EDB) and Enterprise Singapore (ESG). We bring together research institutions and the vibrant ecosystem of AI start-ups and companies to support impactful research, develop talent, and power Singapore's AI efforts.

This position will be hosted at the Nanyang Technological University (NTU) under VP (Artificial Intelligence & Digital Economy)’s office and we welcome you to join our community.

Key Responsibilities

Event planning and promotion

• Plan and execute regular and ad-hoc online and offline community events (e.g., webinars, AMAs, meetups, workshops).
• Support industry and community-building activities stemming from, but not limited to, AIxTech, AIAP, AIAP (Industry), LADP, and AIIP programmes.
  
  

Community engagement and support

• Act as the primary point of contact for community members on online community platforms.
• Respond to user inquiries, comments, and messages in a timely and professional manner, ensuring high satisfaction.
• Monitor brand mentions and sentiment to identify potential crises, escalating them according to guidelines.
• Coordinate with a roster of technical staff to facilitate community support.
• Work with internal stakeholders to align community strategies with broader business goals.
• Manage member onboarding and nurture relationships to improve retention.
• Build followership of online community platforms and social media pages.
  
  

Content creation and management

• Adapt content from internal/external resources and coordinate content writers to develop insightful, engaging narratives.
• Constantly test and optimise existing content and calibrate best practices for engagement and lead generation.
• Manage community comms and editorial calendar that supports the acquisition and retention of community members.
  
  

Insights and reporting

• Gather member feedback and identify key trends to report to internal teams - industry development, marketing, programme and curriculum development.
• Monitor and analyse community metrics to evaluate engagement levels and ROI, with emphasis on consistent growth and engagement.
  
  

Requirements

• Degree with at least 3 years of experience in DevRel, community operations, corporate communications, hospitality management (e.g., co-working spaces or guest relations), or digital communications role in an agency.
• Platform-savvy. Knowledge of media platforms and community engagement tools, as well as marketing automation and digital communication tools.
• Proficient with Microsoft Office and Google Workspace tools.
• Provide portfolio, website, links to communities managed, or other samples of work.
  
  

We regret that only shortlisted candidates will be notified.


Hiring Institution: NTU