Community Executive, AISG

Nanyang Technological University Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Nanyang Technological University (NTU) hosts this AI & Digital Economy initiative through the AISG pathway, inviting professionals to contribute to community-building, events, and content creation. This role sits in NTU under the Office of the Vice President for AI & Digital Economy.

Join a dynamic team focused on delivering impactful community programmes, developing talent, and strengthening Singapore's AI ecosystem through collaboration with industry and academia.

Qualifications

• Degree with at least 3 years of experience in DevRel, community operations, corporate communications, hospitality management, or digital communications role in an agency.

Responsibilities

• Plan and execute regular and ad-hoc online and offline community events (webinars, AMAs, meetups, workshops).
• Act as primary point of contact for community members on online platforms and respond to inquiries timely.
• Coordinate with technical staff to facilitate community support and align strategies with business goals.
• Build and manage content calendars, collaborate with writers, and optimise content for engagement and lead generation.
• Gather member feedback and report trends to internal teams on industry development, marketing, and curriculum development.

Skills

DevRel

Community operations

Corporate communications

Digital communications

Hospitality management

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

AI Singapore (AISG) is a national AI programme launched by the National Research Foundation (NRF), Singapore, to build and anchor deep national capabilities in AI. AISG is supported through a government-wide partnership including the NRF, Ministry of Digital Development and Information (MDDI), Infocomm Media Development Authority (IMDA), Economic Development Board (EDB) and Enterprise Singapore (ESG). We bring together research institutions and the vibrant ecosystem of AI start-ups and companies to support impactful research, develop talent, and power Singapore’s AI efforts.

This position will be hosted at the Nanyang Technological University (NTU) under VP (Artificial Intelligence & Digital Economy)’s office and we welcome you to join our community.

Key Responsibilities:

Event planning and promotion

• Plan and execute regular and ad-hoc online and offline community events (e.g., webinars, AMAs, meetups, workshops).
• Support industry and community-building activities stemming from, but not limited to, AIxTech, AIAP, AIAP (Industry), LADP, and AIIP programmes.

Community engagement and support

• Act as the primary point of contact for community members on online community platforms.
• Respond to user inquiries, comments, and messages in a timely and professional manner, ensuring high satisfaction.
• Monitor brand mentions and sentiment to identify potential crises, escalating them according to guidelines.
• Coordinate with a roster of technical staff to facilitate community support.
• Work with internal stakeholders to align community strategies with broader business goals.
• Manage member onboarding and nurture relationships to improve retention.
• Build followership of online community platforms and social media pages.

Content creation and management

• Adapt content from internal/external resources and coordinate content writers to develop insightful, engaging narratives.
• Constantly test and optimise existing content and calibrate best practices for engagement and lead generation.
• Manage community comms and editorial calendar that supports the acquisition and retention of community members.

Insights and reporting

• Gather member feedback and identify key trends to report to internal teams - industry development, marketing, programme and curriculum development.
• Monitor and analyse community metrics to evaluate engagement levels and ROI, with emphasis on consistent growth and engagement.

Requirements:

• Degree with at least 3 years of experience in DevRel, community operations, corporate communications, hospitality management (e.g., co-working spaces or guest relations), or digital communications role in an agency.
• Platform-savvy. Knowledge of media platforms and community engagement tools, as well as marketing automation and digital communication tools.
• Proficient with Microsoft Office and Google Workspace tools.
• Provide portfolio, website, links to communities managed, or other samples of work.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU