Community Ambassador

WEAVE LIVING SG PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

5-day work week, shifts incl. mornings

15 days annual leave

Health care coverage

Growth potential based on performance

Company outings and retreats

Job summary

Weave Living in Singapore is seeking an energetic Community Team member to help cultivate a vibrant residential community and deliver exceptional service to residents.

The role involves welcoming residents, coordinating on-property events, and supporting social media marketing efforts with the marketing team. A background in hospitality and strong English communication are important, with shift-based hours including mornings, afternoons, and nights.

Qualifications

• 3+ years of professional customer-facing experience.
• Background in hospitality or related disciplines preferred.
• Shift-based availability (early/late/night).

Responsibilities

• Deliver outstanding service to residents and represent the brand.
• Create a warm and welcoming environment in the community.
• Anticipate and respond to residents' needs and feedback.
• Coordinate community initiatives and events with Operations.
• Be the go-to person for residents and resolve issues professionally.
• Report resident feedback with ideas to enhance living experience.
• Conduct property viewings to support leasing as needed.
• Execute on-property social media marketing with Marketing team.

Skills

People skills

Customer service experience

English communication

Education

Certificate/Diploma in hospitality

Job description

Job Highlights

• Competitive compensation
• 5-day working week, includingmorning, afternoon and night shifts, weekends included
• 15 days annual leave
• Health care coverage
• Growth potential based on performance and interest
• Company-wide outings and retreats

About the Role:

Are you an energetic team player with a passion for building vibrant communities?
We're on the lookout for enthusiastic individuals to join ourCommunity Teamat our properties inSingapore. This is your opportunity to bring our brand promise to life and help cultivate a strong sense of belonging among our residents!

Selected candidates will be trained to deliver exceptional customer service, curate on-property events, and execute social media marketing strategies. They will report to the Assistant Operations Manager.

Candidates with more experience will be considered for a Community Supervisor role.

Responsibilities:

• Delivering and facilitating outstanding service to residents, representing the Weave brand in all aspects
• Creating a warm and welcoming environment for our residential community
• Recognizing and anticipating/reacting to the changing needs, expectations, and emotions of our customers, working with all in-house teams to ensure that the brand and its products and services are all coordinated to deliver the greatest possible customer experience
• Coordinating and executing community initiatives and events designed to develop resident relationships and help build both brand and property awareness in partnership with the Operations team
• Be the go-to person for residents and coordinate with the on-property operations team to resolve resident issues with professionalism and patience
• Reporting on resident suggestions with creative ideas to enhance living experience
• Conducting property viewings to support our leasing strategy when needed
• Executing social media marketing strategies at the property level in collaboration with the Marketing team

Requirements:

• Strong people skills - approachable, a good listener, and empathetic
• 3+ years of professional working experience with extensive time in a customer-facing setting
• Background in boutique hotel, serviced accommodation, or co-working environments will be a plus
• Experience in coordinating events will be a plus.
• Experience in adapting to challenges, dealing with emergency or crises and managing conflict and complaints in a constantly changing environment.
• Flexibility in schedule - work hours will be shift-based between an early shift (8am - 5pm), a late shift (2pm - 11pm), and a night shift (11pm-8am)
• Strong communication skills in written and spoken English. Other languages would be an advantage.
• Holder of Certificate/Diploma or above in hospitality or related disciplines

About the Company:

Weave Living is Asia Pacific's leading integrated lifestyle rental apartment developer, owner, operator and asset manager. Our beautifully designed and professionally managed living options include multi-family apartments, luxury serviced suites and private co-living studios in wholly owned buildings in prime city central locations.

We pride ourselves in bringing hassle-free city living experience to our residents, delivering fantastic value. Our properties are home to global citizens who rave about our fully-furnished, design-led living spaces, amazing shared spaces, state-of-the-art technology, luxury amenities, unmatched service, and most importantly a vibrant community led by our very own brand ambassadors. Focus on sustainability, and creating positive social impact is at the heart of everything we do. We are a portfolio company of leading global private equity firm Warburg Pincus, and work with several leading global institutional investors as JV partners in our residential-for-rent asset management business.