Commercial Operations Specialist

No-Deviation-Pte.-Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Generous leave policy

Health & wellness coverage

Professional development opportunities

Inclusive culture

Job summary

No deviation in Singapore is seeking a Commercial Operations Specialist to support day-to-day customer service and order management, ensuring accurate processing from receipt to delivery. You will coordinate with internal teams and logistics partners to support order-to-cash operations and shipment execution.

This role provides hands-on exposure to customer service and logistics in a structured corporate environment, handling inquiries, documentation and basic billing while upholding standards

Qualifications

• Diploma or Bachelor’s degree in Business, Logistics, Supply Chain, or related fields.
• 1 year or more of customer service, order processing, or administrative experience preferred.
• Basic understanding or interest in logistics, supply chain, or order management processes.

Responsibilities

• Handle customer service inquiries related to orders, deliveries, and basic account matters.
• Process customer orders accurately in internal systems and ensure documentation is complete.
• Support end-to-end order-to-cash activities including order entry, tracking, and delivery follow-up.
• Coordinate with logistics, warehouse, and shipment partners to manage deliveries and resolve issues.
• Monitor order status and follow up on delays or customer requests.
• Assist with order amendments, returns, and basic billing-related queries.
• Maintain accurate records of interactions, orders, and shipment details.
• Collaborate with sales, supply chain, and finance to ensure smooth fulfillment.
• Adhere to internal procedures, service standards, and compliance requirements.

Skills

Communication

MS Office

Attention to detail

Organization

Education

Diploma or Bachelor's degree in Business, Logistics, Supply Chain, or related fields

Tools

MS Office Suite

Job description

About No deviation

At No deviation, we are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification Validation (CQV), and Quality, Compliance, and Regulatory services, we are looking for individuals who are excited to contribute to impactful projects and drive innovation.

We believe that great things happen when Empathy, Integrity, and Transparency guide our actions. That's why we foster a culture of collaboration, inclusion, and continuous development – empowering our team members to grow personally and professionally.

Position Overview

The Commercial Operations Specialist supports day-to-day customer service and order management activities, ensuring timely and accurate processing of customer orders from order receipt through delivery. This role involves close coordination with internal teams and logistics partners to support order-to-cash operations and shipment execution. The position is well-suited for individuals looking to gain hands‑on exposure to customer service and logistics operations in a structured corporate environment.

Key Responsibilities

• Handle customer service inquiries related to orders, deliveries, and basic account matters in a professional and timely manner
• Process customer orders accurately in internal systems and ensure completeness of required documentation
• Support end-to-end order-to-cash (O2C) activities, including order entry, order tracking, and delivery follow‑up
• Liaise with logistics, warehouse, and shipment partners to coordinate deliveries and resolve shipment‑related issues
• Monitor order status and proactively follow up on delays, discrepancies, or customer requests
• Assist in handling order amendments, returns, replacements, and basic billing‑related queries
• Maintain accurate records of customer interactions, orders, and shipment details
• Work closely with internal stakeholders such as sales, supply chain, and finance to ensure smooth order fulfillment
• Adhere to internal procedures, service standards, and compliance requirements
• Perform general administrative and ad‑hoc support duties as assigned

Required Qualifications

• Diploma or Bachelors degree in Business, Logistics, Supply Chain, or related fields
• At least 1 year of customer service, order processing, or administrative experience
• No SAP experience required; training will be provided
• Basic understanding or interest in logistics, supply chain, or order management processes
• Proficient in MS Office (Excel, Outlook, Word)
• Good communication and interpersonal skills; able to liaise effectively with internal and external stakeholders
• Detail‑oriented with strong organizational and follow‑up skills
• Able to manage multiple tasks and work within timelines
• Positive attitude, willingness to learn, and customer‑focused mindset

Why join us?

• Generous Leave Policy.
• Comprehensive Health & Wellness Coverage: Receive robust medical and dental coverage to support your health needs.
• Professional Development Opportunities: Access continuous learning programs and resources for career growth within the company.
• Inclusive Culture: Work in an environment where innovation, collaboration, and diverse perspectives are encouraged and celebrated.
• Shape the Future: Make a real difference in the pharmaceutical industry while advancing your career.