Cloud Service Engineer

MICROSOFT OPERATIONS PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Microsoft is seeking an experienced service engineer to join the Sovereign Cloud Program, building and supporting the operations infrastructure in NPCs. You will enable secure cross-domain data transfer and operational access, with responsibility for WAN/LAN connectivity and high-security environments.

You will participate in 24/7 on-call duties and collaborate across global teams to drive secure, efficient operations.

Qualifications

• Bachelor’s degree or equivalent with hands-on IT environment experience.
• Experience with AD, Group Policy, WSUS, MECM, Windows deployments.
• Cloud fundamentals (AZ-900) or equivalent certification.
• Proficient English for collaboration and reporting.

Responsibilities

• Design, implement and support operations capabilities in high-assurance, secure environments.
• Refine DevOps practices to improve efficiency without compromising security.
• Participate in 24/7/365 on-call support and rotate duties.
• Collaborate across global teams; drive information sharing and process reuse.
• Work with security teams to maintain strong security posture.

Skills

DevOps

Azure

Security

English communication

On-call

Education

Bachelor’s Degree or equivalent

Tools

Ansible

Bash

PowerShell

Python

Bicep/ ARM templates

Job description

Overview

Microsoft has an exciting opportunity for an experienced service engineer to join our Sovereign Cloud Program, working to build out and support the operations infrastructure in Microsoft’s National Partner Clouds (NPCs).

NPCs are specialized cloud environments that are designed to comply with the data laws of specific countries and regions. You would be part of the team responsible for

• enabling secure cross-domain data transfer between the Azure public cloud and the NPCs
• enabling secure operational access to the NPCs for the local operations team
• NPC operations infrastructure – including WAN and LAN connectivity

These capabilities enable secure data transfer between platforms, and have critical and demanding security, sovereignty, monitoring and control requirements. Coupled with the challenges of supporting complex environments across disparate security domains, these roles create exciting complex engineering and service support challenges you can solve with us!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You’ll be a critical member of a geo-distributed team responsible for designing, implementing and supporting operations capabilities within high-assurance, secure and highly available environments.
• You’ll be responsible for implementing and refining DevOps practices in order to improve operational efficiency while ensuring other requirements, such as security, are not compromised.
• You’ll actively participate in 24/7/365 support, which means participating in rotating on-call duties. Your responsiveness and problem-solving skills will be crucial.
• Collaboration across the global organization is essential. You’ll be a contact point between teams, driving cross-team information sharing and process reuse in order to enhance efficiency and consistency.
• Working closely with security teams, you’ll ensure adherence to security standards. This involves integrating security practices into all aspects of your work. By maintaining a strong security posture, you’ll protect critical assets.
• You should expect to need to travel to the in-country Sovereign Operations Centers on a regular basis. This physical presence is vital for effective coordination, monitoring, and collaboration within the centre. Exact frequency to be agreed, but needs to be frequent enough to build strong relationships with the customer teams there.

Qualifications

Required:

• Bachelor’s Degree or equivalent and at least 3 years of hands-on experience in designing, building and operating complex IT environments.
• Knowledge and experience deploying/configuring and maintaining: Active Directory, Group Policy, WSUS, MECM, Windows Desktop deployments and application installations.
• Experience with system and service management in high security domains.
• Azure Fundamentals (AZ-900) or any other equivalent Cloud Certification
• Proficiency in English (spoken and written) is essential for internal collaboration and reporting.

Preferred:

• Experience in system and service administration of complex platforms.
• Systems shell scripting experience (Bash, PowerShell, Python) and Dev Ops suites such as Ansible or equivalent.
• Experience working in broad domains including security, software, networking and service design.
• Experience of service support, with on-call responsibilities.
• Experience with distributed systems and critical production service environments.
• DevOps experience, including continuous configuration automation.
• Azure deployment knowledge including Bicep and Arm templates.

Security Clearance Requirements

This role requires access to sensitive company and customer information. Security clearance ensures regulatory compliance, mitigates security risks, and validates the candidate’s trustworthiness for high-security environments.

Candidates must be able to meet Microsoft, customer, and/or government security screening requirements for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: Required upon hire/transfer and every two years thereafter.
• Customer or government screening requirements: As needed over time.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.